Security Analyst Remote Location
Summary: The Security Support Analyst role focuses on providing technical support for identity and access management, specifically in the context of multifactor authentication and passkey systems. The position requires strong communication skills and experience in customer-facing support, particularly in troubleshooting authentication issues. Candidates should have a solid understanding of CIAM, MFA, and related technologies. This role is remote and involves working in a rotational support or on-call schedule.
Key Responsibilities:
- Provide L1/L1.5 support for migration from Transmit BindiD to Passkey authentication.
- Troubleshoot passkey enrollment, authentication device registration, and user access issues using SOPs.
- Investigate device binding, credential synchronization, and cross-device authentication problems.
- Deliver technical voice support to end customers with strong verbal communication.
- Engage in customer-facing support and work in rotational support or on-call schedules.
Key Skills:
- Communication skills
- Identity and Access Management
- Implementation Design & Architecture
- Multifactor Authentication (MFA)
- CIAM, MFA, Passkeys, FIDO2, WebAuthn
- REST APIs
- Transmit Security
- 4-6 years of experience
Salary (Rate): £30 hourly
City: undetermined
Country: undetermined
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: Security Support Analyst
Skills: CommunicationIdentity and Access Management Implementation Design & ArchitectureMultifactor Authentication (MFA)
Experience Required: 4-6 Years
Must have skills: CIAM, MFA, Passkeys, FIDO2WebAuthn, REST APIs, and Transmit Security
Role Descriptions:
1. Experience with technical Voice support with end customer with strong verbal communication
2. Provide L1L1.5 support for migration from Transmit BindiD to Passkey authentication.
3 Troubleshoot passkey enrollment authentication device registration and user access issues using SOPs
4. Investigate device binding credential synchronization and cross-device authentication problems.
5. Some knowledge of CIAM MFA Passkeys FIDO2WebAuthn REST APIs and Transmit Security is preferred.
6. Customer-facing support experience and ability to work in rotational support or on-call schedules.
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