Scrum Master-Voice Services/Contact Center
Posted 3 days ago by 1761294761
Negotiable
Outside
Remote
USA
Summary: The Scrum Master-Voice Services/Contact Center role is a hybrid position that combines the responsibilities of a Scrum Master and Program Manager, functioning within both SAFe and Scrum frameworks. This position is focused on overseeing key processes, tools, and best practices in the Voice Services domain. The role is not traditional and requires adaptability to both program and team-level operations. It is a remote position based in Chicago, IL.
Key Responsibilities:
- Oversee key responsibilities and processes associated with the Scrum Master/Program Manager role.
- Operate within both SAFe (at the program level) and Scrum (at the team level) frameworks.
- Implement best practices in Voice Services.
Key Skills:
- Experience in Scrum and SAFe methodologies.
- Strong program management skills.
- Ability to adapt to hybrid roles.
- Knowledge of Voice Services and Contact Center operations.
Salary (Rate): undetermined
City: Chicago
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Title: Scrum Master-Voice Services/Contact Center.
Location: Chicago, IL.(Remote).
Duration: 6+ months
Job Description:
This document provides a overview of the key responsibilities, processes, tools, and best practices associated with the Scrum Master / Program Manager role within the Voice Services.
It's important to note that this is not a traditional Scrum Master role. Instead, it represents a hybrid position that blends the responsibilities of a Scrum Master/Program Manager, operating within both SAFe (at the program level) and Scrum (at the team level) frameworks.