Scrum Master Salesforce Commerce Cloud (SFCC)

Scrum Master Salesforce Commerce Cloud (SFCC)

Posted Today by 1766128340

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Negotiable
Outside
Remote
USA
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Summary: The Scrum Master for Salesforce Commerce Cloud (SFCC) will lead Agile delivery for eCommerce teams, facilitating ceremonies and driving continuous improvement. This role requires expertise in eCommerce workflows and a strong background in Agile methodologies. The ideal candidate will ensure high-quality delivery across SFCC projects while coaching cross-functional teams and aligning with governance practices.

Key Responsibilities:

  • Lead Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews/demos, and retrospectives.
  • Partner with Product Owner(s) to prioritize backlog, refine user stories, and maintain transparent sprint goals.
  • Track sprint health (capacity, velocity, burndown/burnup) and manage scope within sprint boundaries.
  • Identify and remove team impediments (dependencies, environment issues, test data, approvals).
  • Coordinate cross-team dependencies (SFCC, integrations, OMS, payments, content/SEO, data/analytics).
  • Promote flow efficiency: limit WIP, reduce blockers, and drive faster cycle times.
  • Provide timely, clear status reporting (sprint summaries, velocity trends, risks, and mitigations).
  • Run effective demos to showcase business value and gather feedback early.
  • Align delivery with governance (security, compliance, PCI, accessibility) and change management.
  • Coach team and stakeholders on Scrum/Agile principles and empirical process control.
  • Facilitate retrospectives that lead to measurable improvements; implement action items.
  • Nurture a culture of psychological safety, accountability, and outcomes over outputs.
  • Manage SFCC B2C implementation, migration, and enhancement projects from initiation to closure.
  • Define project scope, objectives, timelines, and deliverables aligned with business goals.
  • Develop detailed project plans, budgets, and resource allocation strategies.
  • Monitor progress, manage risks, and ensure adherence to timelines and quality standards.
  • Collaborate with developers, architects, QA, UX/UI teams, and third-party vendors.
  • Ensure SFCC best practices are followed across development and integration.
  • Understand SFCC B2C architecture, APIs (OCAPI, SCAPI), and Business Manager configurations.
  • Support integration with payment gateways, OMS, CRM, and other enterprise systems.

Key Skills:

  • 8+ years in Agile delivery; 5+ years as a Scrum Master supporting web/eCommerce teams.
  • Direct experience with SFCC/SFRA programs or comparable enterprise eCommerce platforms.
  • Proven track record improving velocity predictability, reducing defect leakage, and managing dependencies.
  • Deep understanding of Scrum and Kanban, Agile metrics, and scaling patterns (e.g., SAFe, LeSS, Nexus or pragmatic multi-team coordination).
  • Strong proficiency in Jira (boards, filters, dashboards), Confluence (documentation), and CI/CD awareness (Git, Jenkins/GitHub Actions/Azure DevOps).
  • Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II).
  • Familiarity with eCommerce domain: catalog, pricing, promotions, checkout, payments, tax, shipping, returns, OMS.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Job Title: Scrum Master Salesforce Commerce Cloud (SFCC) Location : (EST /CST) (Remote)
Type : Contract

We are seeking an experienced Scrum Master to lead Agile delivery for Salesforce Commerce Cloud (SFCC) teams. You will facilitate Agile ceremonies, remove impediments, drive continuous improvement, ensure high-quality, predictable delivery across SFCC projects and ongoing support (run + grow). The ideal candidate is fluent in eCommerce domain workflows (catalog, pricing, promotions, checkout, payments, OMS), can coach crossfunctional teams, and ensures alignment with organizational governance and compliance practices.

  • 8+ years in Agile delivery; 5+ years as a Scrum Master supporting web/eCommerce teams.
  • Direct experience with SFCC/SFRA programs or comparable enterprise eCommerce platforms.
  • Proven track record improving velocity predictability, reducing defect leakage, and managing dependencies.
  • Deep understanding of Scrum and Kanban, Agile metrics, and scaling patterns (e.g., SAFe, LeSS, Nexus or pragmatic multi-team coordination).
  • Strong proficiency in Jira (boards, filters, dashboards), Confluence (documentation), and CI/CD awareness (Git, Jenkins/GitHub Actions/Azure DevOps).
  • Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II).
  • Familiarity with eCommerce domain: catalog, pricing, promotions, checkout, payments, tax, shipping, returns, OMS.

Key Responsibilities

  • Agile Delivery & Facilitation
    • Lead Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, reviews/demos, and retrospectives.
    • Partner with Product Owner(s) to prioritize backlog, refine user stories, and maintain transparent sprint goals.
    • Track sprint health (capacity, velocity, burndown/burnup) and manage scope within sprint boundaries.
    • Identify and remove team impediments (dependencies, environment issues, test data, approvals).
    • Coordinate cross-team dependencies (SFCC, integrations, OMS, payments, content/SEO, data/analytics).
    • Promote flow efficiency: limit WIP, reduce blockers, and drive faster cycle times.
  • Stakeholder Engagement & Reporting
    • Provide timely, clear status reporting (sprint summaries, velocity trends, risks, and mitigations).
    • Run effective demos to showcase business value and gather feedback early.
    • Align delivery with governance (security, compliance, PCI, accessibility) and change management.
  • Coaching & Continuous Improvement
    • Coach team and stakeholders on Scrum/Agile principles and empirical process control.
    • Facilitate retrospectives that lead to measurable improvements; implement action items.
    • Nurture a culture of psychological safety, accountability, and outcomes over outputs.
  • Project Leadership:
    • Manage SFCC B2C implementation, migration, and enhancement projects from initiation to closure.
    • Define project scope, objectives, timelines, and deliverables aligned with business goals.
  • Planning & Execution:
    • Develop detailed project plans, budgets, and resource allocation strategies.
    • Monitor progress, manage risks, and ensure adherence to timelines and quality standards.
  • Team Coordination:
    • Collaborate with developers, architects, QA, UX/UI teams, and third-party vendors.
    • Ensure SFCC best practices are followed across development and integration.
  • Technical Oversight:
    • Understand SFCC B2C architecture, APIs (OCAPI, SCAPI), and Business Manager configurations.
    • Support integration with payment gateways, OMS, CRM, and other enterprise systems.
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