Scrum Master – Salesforce Commerce Cloud (SFCC)

Job Title: Scrum Master – Salesforce Commerce Cloud (SFCC)

Role Overview

We are seeking an experienced Scrum Master to lead Agile delivery for Salesforce Commerce Cloud (SFCC) teams. This role is responsible for facilitating Agile ceremonies, removing impediments, driving continuous improvement, and ensuring predictable, high-quality delivery across SFCC implementation, enhancement, and run-and-grow initiatives.

The ideal candidate has strong experience supporting enterprise eCommerce platforms, deep knowledge of Agile frameworks, and a solid understanding of end-to-end eCommerce workflows including catalog, pricing, promotions, checkout, payments, and OMS. You will coach cross-functional teams while ensuring alignment with organizational governance, compliance, and delivery standards.

Key Responsibilities

• Lead Agile ceremonies including daily stand-ups, sprint planning, backlog refinement, sprint reviews/demos, and retrospectives.

• Partner closely with Product Owners to prioritize and refine backlogs and maintain clear sprint goals.

• Track sprint health metrics such as velocity, capacity, burndown/burnup, and scope adherence.

• Identify and remove impediments related to dependencies, environments, approvals, test data, and tooling.

• Coordinate cross-team dependencies across SFCC, integrations, OMS, payments, content/SEO, and analytics teams.

• Promote flow efficiency by limiting WIP, reducing blockers, and improving cycle time.

• Provide clear and timely status reporting, including sprint summaries, velocity trends, risks, and mitigation plans.

• Facilitate effective sprint demos to showcase delivered business value and gather early feedback.

• Ensure delivery aligns with governance requirements such as security, PCI compliance, accessibility, and change management.

• Coach teams and stakeholders on Scrum and Agile principles, practices, and empirical process control.

• Facilitate retrospectives that result in measurable improvements and track action items to completion.

• Foster a culture of psychological safety, accountability, collaboration, and outcome-driven delivery.

• Manage SFCC B2C implementation, migration, and enhancement projects from initiation through closure.

• Define project scope, objectives, timelines, and deliverables aligned with business goals.

• Develop and maintain project plans, budgets, and resource allocation strategies.

• Monitor progress, manage risks, and ensure adherence to timelines and quality standards.

• Collaborate with developers, architects, QA, UX/UI teams, and third-party vendors.

• Ensure SFCC best practices are followed across development and integrations.

• Maintain working knowledge of SFCC B2C architecture, Business Manager, APIs (OCAPI, SCAPI), and CI/CD processes.

• Support integrations with payment gateways, OMS, CRM, and other enterprise systems.

Required Qualifications

• 8+ years of experience in Agile delivery, with 5+ years as a Scrum Master supporting web or eCommerce teams.

• Hands-on experience with Salesforce Commerce Cloud (SFCC/SFRA) or comparable enterprise eCommerce platforms.

• Strong understanding of Scrum, Kanban, Agile metrics, and scaling frameworks (SAFe, LeSS, Nexus, or similar).

• Proven ability to improve velocity predictability, reduce defects, and manage cross-team dependencies.

• Proficiency with Jira (boards, filters, dashboards) and Confluence.

• Familiarity with CI/CD concepts and tools such as Git, Jenkins, GitHub Actions, or Azure DevOps.

• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II).

• Solid understanding of eCommerce domain concepts including catalog, pricing, promotions, checkout, payments, tax, shipping, returns, and OMS.