We are seeking an experienced User Researcher to support the delivery and continuous improvement of digital services within a major UK Government programme.
Working as part of a multidisciplinary Agile team, you will be responsible for planning and conducting user research activities that help shape service design, product development and delivery decisions.
You will collaborate closely with Product Managers, Service Designers, Interaction Designers, Business Analysts and technical teams to understand user needs, identify pain points and ensure services are designed around real user behaviour.
The role requires expertise in qualitative and quantitative research methods, strong stakeholder engagement skills, and the ability to translate complex findings into clear, actionable insights.
Experience working within UK Government or public sector environments, alongside a strong understanding of GDS standards, accessibility and inclusive research practices, is essential.
Active SC Clearance is required.