SC Cleared - Senior User Researcher

Key Responsibilities

• Plan, design and conduct user research across Discovery, Alpha, Beta and Live phases.
• Apply a range of qualitative and quantitative research methodologies, including interviews, usability testing, surveys and workshops.
• Collaborate with Product Managers, Service Designers, Business Analysts, Content Designers and Delivery teams.
• Analyse and synthesise research findings into actionable insights and recommendations.
• Ensure services align with GDS principles, standards and assessment requirements.
• Communicate research outcomes effectively to both technical and non-technical stakeholders.
• Champion user-centred design, accessibility and evidence-based decision-making.
• Support continuous service improvement through ongoing research and feedback loops.

Essential Experience

• Proven experience as a User Researcher within Central Government, Defence, or wider Public Sector organisations.
• Strong understanding of GDS standards, service assessments and user-centred design principles.
• Experience delivering research across the full digital product lifecycle.
• Demonstrable ability to influence stakeholders through evidence-based insights.
• Strong communication, facilitation and stakeholder management skills.
• Experience working within agile, multidisciplinary delivery teams.
• Ability to manage competing priorities in a fast-paced environment.
• Active SC Clearance is mandatory and must be in place before engagement.

Desirable Experience

• Experience supporting or leading GDS service assessments, including Beta Assessments.
• Experience working on large-scale citizen-facing digital services.
• Knowledge of accessibility standards and inclusive research practices.
• Previous experience within highly regulated government or defence environments.

Contract Details

Rate: Up to £450 per day

IR35 Status: Outside IR35

Location: Predominantly Remote

Duration: Initial 3-month contract

Extension Potential: Strong likelihood of extension

Start Date: ASAP

Reasonable Adjustments

Respect and equality are core values to us.

We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.

Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.