Job Overview
We are seeking an experienced SAP Utilities CRM Analyst with strong SAP IS-U experience and expertise in CRM and front-office Customer Service processes. The ideal candidate will work closely with business and technical teams to analyze requirements, improve workflows, and support operational and regulatory needs.
Required Skills and Experience
- 5+ years of SAP experience with mandatory SAP IS-U experience.
- Strong knowledge of CRM and front-office Customer Service processes and transactions.
- Experience documenting business requirements.
- Understanding of regulatory, operational, and internal control requirements.
- Ability to act as a liaison between business teams and technical support organizations.
- Experience translating business needs into technical requirements.
- Knowledge of business process analysis, procedure development, and workflow optimization.
- Experience with issue resolution, testing, validation, and implementation of operational improvements.
- Strong analytical, problem-solving, and communication skills.
Key Responsibilities
- Serve as an SME for CRM and front-office Customer Service processes.
- Research and analyze business processes and operational performance.
- Document business requirements and support compliance initiatives.
- Coordinate between business stakeholders and technical support teams.
- Identify opportunities for workflow optimization and continuous improvement.
- Support testing, validation, issue resolution, and implementation of process improvements.
Rate:
Not specified
Location:
United States
IR35 Status:
Outside
Remote Status:
Remote
Industry:
Data & Analytics
Seniority Level:
Senior