- Support the Application Service Manager (ASM) with customer alignment, service scope clarification, prioritization, and de-escalation activities related to SAP ABAP and SAP Fiori.
- Act as a senior technical expert and be involved in activities beyond regular ticket processing, including customer meetings, technical discussions, code reviews, service reviews, and change request assessments.
- Review and validate technical Change Requests, including solution design, effort estimation, impact analysis, and resource assessment.
- Advise customers and delivery teams on SAP development standards, Fiori best practices, performance optimization, and system enhancements.
- Ensure efficient, high-quality delivery of AMS/CAS services in line with defined processes, SLAs, and contractual commitments.
- Act as the technical coordination point within the delivery team for SAP ABAP and Fiori-related activities.
- Coordinate and review development, testing, deployment, and enhancement activities to ensure compliance with delivery standards.
- Identify opportunities for automation, code optimization, simplification, and technical innovation.
- Mentor team members, share expertise, and promote continuous knowledge development.
- Represent the delivery team in customer and internal governance meetings, providing updates on service performance, risks, technical challenges, and improvement initiatives.
Key Tasks
- Act as the primary technical contact for SAP ABAP and Fiori-related topics within the core delivery team.
- Ensure efficient service delivery and continuous value addition to the customer.
- Coordinate technical activities across core team members.
- Conduct internal status meetings in collaboration with the ASM, focusing on development activities, technical risks, and service performance.
- Identify, assess, and mitigate technical risks impacting application stability, performance, and maintainability.
- Drive standardization, optimization, continuous improvement, and proactive technical initiatives in collaboration with customers and delivery teams.
- Coordinate and maintain technical documentation in accordance with customer standards and AMS/CAS processes.
- Validate technical Change Requests raised by consultants and developers, including:
- Solution approach review
- Effort estimation validation
- Resource requirement assessment
- Impact and risk analysis
- Support the ASM and delivery team by:
- Participating in customer meetings and service reviews
- Presenting SAP ABAP and Fiori-specific topics during project kick-offs and governance discussions
- Supporting technical de-escalation activities
- Prioritizing incidents, service requests, defects, developments, and enhancement activities
- Provide recommendations for application modernization, user experience improvements, technical debt reduction, and automation opportunities.
Required Skills
- Strong hands-on experience in SAP ABAP Development and SAP Fiori/UI5.
- Expertise in:
- ABAP Reports (Classical, Interactive, ALV)
- Object-Oriented ABAP (OOABAP)
- Enhancements, User Exits, BAdIs, and Implicit Enhancements
- Module Pool Programming
- Smart Forms, SAP Scripts, and Adobe Forms
- ALE, IDocs, RFC, BAPI, and Web Services
- Data Dictionary (DDIC)
- Performance Tuning and Code Optimization
- CDS Views
- AMDP
- OData Services
- SAP Gateway
- SAP Fiori Elements
- SAPUI5 Development
- Fiori Launchpad Configuration
- Workflow and Approval Applications
- Fiori App Extensions and Customizations
- REST and API Integrations
- SAP Business Application Studio (BAS)
- SAP BTP Extension Concepts
- Strong understanding of integration with:
- SAP S/4HANA
- SAP ECC
- SAP FICO
- SAP MM
- SAP SD
- SAP PP
- SAP EWM
- SAP SuccessFactors and Ariba integrations (preferred)
- Experience with incident management, problem management, and change management processes in AMS environments.
- Strong debugging, root cause analysis, and troubleshooting capabilities.
- Ability to perform effort estimations, impact assessments, code reviews, and solution validations.
- Strong customer-facing, stakeholder management, and communication skills.
Seniority Level:
Not Specified