SAP Service Management (SM) Consultant
Posted 2 weeks ago by 1754462917
Negotiable
Outside
Remote
USA
Summary: The SAP Service Management (SM) Consultant role is a 6-month remote position requiring over 8 years of experience. The consultant will focus on warranty processes, service notifications, and order processes, while also managing communication with business and technical teams. The position demands advanced knowledge in SAP configurations and customer service master data management. Strong analytical skills and the ability to design and implement solutions are essential for success in this role.
Key Responsibilities:
- Manage warranty, whole unit exchange, and repair processes within SAP.
- Handle service notifications and service order processes, including SAP configuration.
- Communicate effectively with business and technical teams to run projects independently.
- Analyze business requirements and provide conceptual and detailed designs.
- Perform necessary SAP configurations and write detailed specifications for ABAP custom programs.
- Test and implement automated solutions.
- Work on revenue recognition and repair order processes.
- Manage customer service master data, including equipment and warranty masters.
- Set up and test Idoc configurations and interfaces with SAP and non-SAP systems.
- Utilize strong experience in logistics execution, EDI/Idoc integration, and warehouse management.
Key Skills:
- 8+ years of experience in SAP Service Management.
- Strong knowledge of warranty, service orders, and billing processes.
- Expertise in contracts, revenue recognition, and repair order processes.
- Proficient in customer service master data management.
- Experience with Idoc setup and testing.
- Strong analytical and communication skills.
- Ability to work independently and manage projects.
- Experience in logistics execution and system integration.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
SAP Service Management (SM) Consultant
Duration: 6 months
Remote
Experience: 8+ Years
Job Description
SAP Service Management (SM) Consultant/Skills: Consultant should be good at warranty / Whole unit exchange / Whole unit repair / Service notification / Service order process including SAP configuration . Having an OTC skill is a plus at least manage the concepts / high level configuration. Should have good communication skills and should be able to run the project independently by communicating with business / Technical team efficiently. Advanced knowledge on - Notification, Service orders, Warranty, and billing. Expert knowledge on Contracts -Value/Quantity/Service. Worked on revenue recognition, Repair order process. Customer service master data - Equipment master, warranty master, functional location, counters etc. Knowledge on Idoc - setup of partner profile, creating segments, testing idocs. Worked on Interfaces with both SAP and no SAP systems. Strong in-depth experience In Logistics Execution, EDI/Idoc Integration, Warehouse Management / Shipping and system integration areas. Able to analyse business requirements, providing conceptual and detail design to meet business needs, performing necessary SAP configurations, writing detail specifications for development of ABAP custom programs, testing, and implementing the automated solution.