SAP Service Delivery Manager Remote Location

Summary: The SAP Service Delivery Manager will lead and manage Application Management Support operations for SAP S4HANA under the RISE framework. This role requires extensive experience in delivering SAP support services and proficiency in ITIL practices, particularly with ITSM tools like ServiceNow. The candidate must have a proven track record in managing multiple S4HANA RISE support projects and leading transition phases. Strong leadership and stakeholder management skills are essential for success in this position.

Key Responsibilities:

• Lead and manage the Application Management Support (AMS) operations for SAP S4HANA under the RISE framework.
• Deliver SAP support services using onsite-offshore-nearshore models.
• Demonstrate deep knowledge in ITIL practices and ITSM tools, particularly ServiceNow.
• Manage multiple S4HANA RISE support projects and lead transition and steady-state phases.

Key Skills:

• 12+ years of experience with at least 5 years in a Delivery Manager role.
• Proven experience in ITIL process implementation and adherence.
• Strong leadership and stakeholder management skills.
• Excellent customer-facing communication skills.

Salary (Rate): undetermined

City: Atlanta

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT