SAP SD Lead/ Architect SME - Remote

Role Summary

The SAP SD Subject Matter Expert (SME) is responsible for providing functional expertise and coordination for SAP Sales and Distribution (SD) services within the Application Management Services (AMS/CAS) landscape.

The SME supports the Application Service Manager (ASM) in customer engagements, service delivery governance, prioritization, de-escalation activities, change reviews, and continuous improvement initiatives while ensuring high-quality service delivery aligned with contractual obligations and service standards.

Responsibilities

• Support the Application Service Manager (ASM) with customer alignment, service scope clarification, prioritization, and de-escalation activities related to SAP SD.
• Act as a senior functional expert and be involved in activities beyond regular ticket processing, including customer meetings, issue resolution, service reviews, and change request assessments.
• Review and validate functional Change Requests, including solution design, effort estimation, impact analysis, and resource assessment.
• Advise customers and delivery teams on SAP SD standardization, optimization, process improvements, and system enhancements.
• Ensure efficient, high-quality delivery of AMS/CAS services in line with defined processes, SLAs, and contractual commitments.
• Act as the functional coordination point within the delivery team for SAP SD-related activities.
• Coordinate and review change, testing, enhancement, and improvement activities to ensure compliance with delivery standards.
• Identify opportunities for process automation, standardization, and operational efficiency improvements.
• Mentor team members, share domain expertise, and promote continuous knowledge development.
• Represent the delivery team in customer and internal governance meetings, providing updates on service performance, risks, issues, and improvement initiatives.

Key Tasks

• Act as the primary functional contact for SAP SD-related topics within the core delivery team.
• Ensure efficient service delivery and continuous value addition to the customer.
• Coordinate functional activities across core team members.
• Conduct internal status meetings in collaboration with the ASM, focusing on SAP SD service performance and critical issues.
• Identify, assess, and mitigate functional risks impacting business operations or service delivery.
• Drive standardization, optimization, continuous improvement, and proactive service initiatives in collaboration with customers and delivery teams.
• Coordinate and maintain solution documentation in accordance with customer standards and AMS/CAS processes.
• Validate functional Change Requests raised by consultants, including:
• Solution approach review
• Effort estimation validation
• Resource requirement assessment
• Impact and risk analysis
• Support the ASM and delivery team by:
• Participating in customer meetings and service reviews
• Presenting SAP SD-specific topics during project kick-offs and governance discussions
• Supporting functional de-escalation activities
• Prioritizing incidents, service requests, defects, and enhancement activities.
• Provide recommendations for process improvements, automation opportunities, order-to-cash optimization, and business process enhancements.

Required Skills

• Strong hands-on experience in SAP Sales and Distribution (SD).
• Expertise in:
• Order-to-Cash (OTC) Processes
• Sales Order Management
• Quotation & Contract Management
• Pricing and Conditions
• Delivery Processing
• Shipping and Transportation
• Billing and Invoicing
• Returns and Credit/Debit Memo Processing
• Customer Master Data Management
• Output Determination
• Availability Check (ATP)
• Intercompany Sales
• Sales Reporting and Analysis
• Strong understanding of integrations with SAP MM, FI, WM/EWM, and CRM modules.
• Experience with incident management, problem management, and change management processes in AMS environments.
• Ability to perform effort estimations, impact assessments, and solution reviews.
• Strong customer-facing, stakeholder management, and communication skills.
• Experience working in global delivery and support environments.