Job Description
The SAP S/4HANA Administrator/Analyst is responsible for the administration, support, optimization, and continuous improvement of the SAP S/4HANA environment for the Public Sector. This role serves as a liaison between business stakeholders and technical teams to ensure ERP processes, integrations, reporting, security, and system performance meet organizational objectives.
The successful candidate will manage day-to-day SAP operations, troubleshoot system issues, support business process enhancements, coordinate testing activities, upgrades, and data management initiatives. This position plays a critical role in maintaining the integrity, reliability, and scalability of the SAP S/4HANA ecosystem involving Materials Management and Analytics.
Key Responsibilities
SAP System Administration:
Administer and maintain SAP S/4HANA environments including Fiori, SAP HANA database interfaces, and related applications.
Monitor system performance, availability, and capacity utilization.
Support disaster recovery, backup validation, and business continuity plans.
Maintain system documentation, operational procedures, and configuration records.
Business Process & Functional Support:
Partner with business teams to analyze requirements and identify process improvements.
Support end-to-end business processes across Supply Chain, Procurement, Inventory Management, Logistics, Finance, Sales, and Service Management.
Configure and maintain SAP functionality based on business requirements.
Troubleshoot production issues and provide timely resolution of incidents and service requests.
Security & Compliance:
Manage SAP security roles, authorizations, and user access controls.
Ensure compliance with company security policies and audit requirements.
Participate in periodic access reviews and segregation-of-duty assessments.
Support governance and compliance initiatives involving SAP data and business processes.
Reporting & Analytics:
Develop and support SAP reports, dashboards, and KPI monitoring.
Collaborate with business intelligence teams to improve operational visibility.
Analyze system data to identify trends, process bottlenecks, and improvement opportunities.
Support data validation, reconciliation, and master data quality initiatives.
Integration & Technical Support:
Coordinate with development and integration teams to support interfaces between SAP and external applications.
Assist in resolving integration failures and data synchronization issues.
Support automation initiatives utilizing SAP APIs, middleware, and workflow tools.
Participate in ERP transformation and continuous improvement projects.
Training & Documentation:
Create and maintain process documentation, job aids, and technical procedures.
Provide end-user training and knowledge transfer pertaining to Materials Management.
Support hypercare and post-deployment stabilization activities for new functionality.
Required Qualifications
- Bachelor's degree in Information Systems, Computer Science, Business Administration, Supply Chain, Finance, or related field.
- 3+ years of SAP ERP experience, with at least 2 years supporting SAP S/4HANA.
- Experience supporting SAP Fiori applications and business process workflows.
- Strong understanding of ERP processes, configuration concepts, and system administration.
- Experience with SAP transport management and change control processes.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal communication skills.