Description
12+ years of SAP IS-U FICA experience with deep specialization in with deep expertise in financial contract accounting, billing integration, and customer financial processes.
Experience in at least 2 end-to-end implementations and AMS support engagements.
Functional & Technical Expertise
Strong experience in FICA Configuration & Design.
Main/Sub Transactions, Payment Hierarchy, Clearing Rules
Dunning, Security Deposits, Installment Plans, Tax Setup
Returns, Refunds, Write-offs, Open Item Management, Cash Desk
BRF+ Hands on experience.
Batch Job Scheduling, EMMA Monitoring & Clarification Cases
Integration with SAP CRM, FI, Device Management, SD Billing, Print Workbench
Payment Plans (Budget Billing, AMB), Reconciliation Key Transfer, Direct Debit Setup
ABAP debugging experience preferred.
Incident analysis and resolution across billing and FICA modules.
Root cause identification and permanent fix deployment for recurring issues
Monitoring and optimization of background jobs and interface queues
Handling of service requests, change tickets, and enhancement deployments.
Skilled in preparing Functional Specs & Business Design Documents
Proven experience in offshore-onsite delivery models and shift-based AMS support.
Strong communication and customer-facing skills.