Job Description:
7+ years of SAP experience and must have IS-U experience
Provide strategic and in-depth research, analysis, and recommendations related to Customer Service business processes, operational performance, and continuous improvement initiatives.
Document business requirements and support compliance with applicable regulatory, operational, and internal control requirements.
Serve as a subject matter expert (SME) for SAP FICA and collections processes, including customer account activities, payments, receivables, dunning, exception handling, and supporting operational reporting.
Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.