Job Summary
The SAP team and client are building SAP.
This person is asking: How does SAP become part of our enterprise operations model?
They're not configuring SAP.
They're not building integrations.
They're not developing in SAP.
They're not administering SAP.
Instead, they are making sure SAP works within the larger ecosystem.
Their Core Responsibilities
Monitoring & Observability
How do we get:
- SAP logs
- SAP metrics
- SAP alerts
- SAP events
into:
- Elastic
- Splunk
- Datadog
Questions they answer:
- Is SAP down?
- Is BTP down?
- Is MuleSoft down?
- Is AWS networking causing the issue?
- Is an integration failing?
Disaster Recovery
SAP RISE hosts SAP.
But the company still owns the surrounding ecosystem.
Questions include:
- How does SAP fit into enterprise DR?
- What if AWS connectivity fails?
- What if MuleSoft fails?
- What recovery processes exist?
- How are dependencies documented?
ServiceNow / ITSM / ITOM
- Incident Management
- Problem Management
- Change Management
- CMDB
- Event Management
- Operational workflows
They are translating between two groups.
Group 1
SAP Team
Language:
- S/4HANA
- BTP
- RISE
- SAP transports
- SAP monitoring
- SAP dependencies
Group 2
Enterprise Infrastructure Teams
Language:
- AWS
- Linux
- Windows
- VMware
- Elastic
- ServiceNow
- Networking
- Security
This person sits in the middle.
SAP Terms:
- SAP RISE
- SAP S/4HANA
- SAP BTP
- SAP Technical Architecture
- SAP Infrastructure
Operations Terms:
- ServiceNow
- ITIL
- Observability
- Splunk
- Elastic
- Datadog
- Disaster Recovery
- Operational Readiness
Tell me about a time you had to integrate SAP into enterprise operational processes such as monitoring, incident management, disaster recovery, or ServiceNow. What was your role and what decisions did you make?