Role Summary
The SAP GRC + Basis Subject Matter Expert (SME) is responsible for providing functional and technical expertise for SAP Governance, Risk & Compliance (GRC) and SAP Basis services within the Application Management Services (AMS/CAS) landscape.
The SME supports the Application Service Manager (ASM) in customer engagements, service delivery governance, prioritization, de-escalation activities, change reviews, compliance management, and continuous improvement initiatives while ensuring high-quality service delivery aligned with contractual obligations and service standards.
Responsibilities
- Support the Application Service Manager (ASM) with customer alignment, service scope clarification, prioritization, and de-escalation activities related to SAP GRC and Basis.
- Act as a senior functional and technical expert and be involved in activities beyond regular ticket processing, including customer meetings, issue resolution, service reviews, and change request assessments.
- Review and validate functional and technical Change Requests, including solution design, effort estimation, impact analysis, and resource assessment.
- Advise customers and delivery teams on SAP GRC and Basis standardization, optimization, compliance improvements, and system enhancements.
- Ensure efficient, high-quality delivery of AMS/CAS services in line with defined processes, SLAs, and contractual commitments.
- Act as the functional and technical coordination point within the delivery team for SAP GRC and Basis-related activities.
- Coordinate and review change, transport, upgrade, security, testing, and improvement activities to ensure compliance with delivery standards.
- Identify opportunities for automation, standardization, security improvements, and operational efficiency.
- Mentor team members, share expertise, and promote continuous knowledge development.
- Represent the delivery team in customer and internal governance meetings, providing updates on service performance, risks, compliance concerns, and improvement initiatives.
Key Tasks
- Act as the primary functional and technical contact for SAP GRC and Basis-related topics within the core delivery team.
- Ensure efficient service delivery and continuous value addition to the customer.
- Coordinate activities across core team members.
- Conduct internal status meetings in collaboration with the ASM, focusing on SAP GRC compliance and Basis platform stability.
- Identify, assess, and mitigate technical, security, and compliance-related risks.
- Drive standardization, optimization, continuous improvement, and proactive service initiatives in collaboration with customers and delivery teams.
- Coordinate and maintain solution documentation in accordance with customer standards and AMS/CAS processes.
- Validate Change Requests raised by consultants and technical teams, including:
- Solution approach review
- Effort estimation validation
- Resource requirement assessment
- Impact and risk analysis
- Support the ASM and delivery team by:
- Participating in customer meetings and service reviews
- Presenting SAP GRC and Basis-specific topics during project kick-offs and governance discussions
- Supporting technical de-escalation activities
- Prioritizing incidents, service requests, transports, upgrades, and enhancement activities
- Recommend compliance improvements, security enhancements, system optimization opportunities, and automation initiatives.
Required Skills
SAP GRC
Strong hands-on experience in SAP Governance, Risk & Compliance (GRC).
Expertise in:
Access Control (AC)
Access Risk Analysis (ARA)
Emergency Access Management (EAM)
Access Request Management (ARM)
Business Role Management (BRM)
User Provisioning
Segregation of Duties (SoD) Analysis
Compliance and Audit Support
Security Governance and Controls
Risk Assessment and Mitigation
SAP Basis
Strong hands-on experience in SAP Basis Administration.
Expertise in:
SAP System Administration
System Installation and Configuration
System Refreshes and Client Copies
SAP Kernel Upgrades
Support Package and Enhancement Package Upgrades
Transport Management System (TMS)
SAP User and Authorization Administration
System Monitoring and Performance Tuning
Backup and Recovery Management
Job Scheduling and Monitoring
Database Administration Coordination
SAP Solution Manager Integration
High Availability and Disaster Recovery Concepts
Additional Skills
- Strong knowledge of SAP Security concepts and compliance requirements.
- Experience with SAP landscapes including ECC, S/4HANA, BW, PI/PO, and Solution Manager.
- Experience with incident, problem, change, and release management processes in AMS environments.
- Ability to perform effort estimations, impact assessments, and solution reviews.
- Strong customer-facing, stakeholder management, and communication skills.
- Experience working in global delivery and support environments.