SAP FICA Service Delivery Manager Remote Location

Summary: The SAP FICA Service Delivery Manager is responsible for overseeing the delivery of Application Management Services (AMS) for SAP systems, ensuring high-quality support and compliance for a Retail customer. This role involves acting as the primary point of contact for clients, managing service performance, team coordination, and stakeholder communication. The position requires extensive experience in SAP AMS delivery and a strong understanding of SAP landscapes and ITIL framework. The role is remote and classified as outside IR35.

Key Responsibilities:

• Oversee the delivery of Application Management Services (AMS) for SAP systems
• Ensure high-quality support, compliance, and continuous improvement for a Retail customer
• Act as the primary point of contact for clients, managing service performance, team coordination, and stakeholder communication

Key Skills:

• 10+ years experience in SAP AMS delivery, with at least 3-5 years in a managerial role
• Strong understanding of SAP landscapes (ECC, S4HANA), AMS processes, and ITIL framework
• Proven ability to manage large teams and global delivery models

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT