SAP Customer Service Functional Consultant
Posted Today by Red Global
Negotiable
Undetermined
Remote
Poland, Eastern Europe
Summary: The role of SAP Customer Service Functional Consultant involves providing functional expertise and coordination for an S/4 HANA implementation project. The consultant will facilitate training, deployment readiness, and user adoption for SAP Customer Service rollouts. This position is fully remote and is expected to start in August 2026 for an initial six-month contract with potential for extension. The consultant will bridge regional deployment leadership and local affiliates to drive user enablement.
Key Responsibilities:
- Facilitates training, deployment readiness, user adoption, and post-Go-Live support for SAP Customer Service rollouts.
- Conducts local setup assessments, Change Impact Assessments (CIA), and facilitates role mapping to ensure deployment readiness.
- Executes "Train-the-Trainer" sessions, monitors learning progress, and guides local Subject Matter Experts (SMEs) through to Go-Live.
Key Skills:
- Deep understanding of End-to-End (E2E) Service workflows and technical systems (e.g., SAP, REXIS, BTP).
- Proven ability to coordinate across cross-functional Agile Release Trains (ARTs) and key stakeholder groups.
- Proactive approach to continuous learning and ability to translate global processes into actionable local improvement plans.
Salary (Rate): undetermined
City: undetermined
Country: Poland
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
*** SAP Customer Service Functional Consultant - Europe - Remote***
Here at RED, we are looking for an SAP Customer Service Functional Consultant - to start on an S/4 HANA implementation project for one of our global end clients.
The consultant is expected to start August 2026 and for an initial 6 months contract with a possibility of extension. The project will be a fully remote position.
Role:
Provide hands-on functional expertise and coordination to ensure upskilling during the Customer Service roll-outs. This role bridges regional deployment leadership and local affiliates, driving user enablement.
Requirements:
- Deep understanding of End-to-End (E2E) Service workflows and technical systems (e.g., SAP, REXIS, BTP).
- Proven ability to coordinate across cross-functional Agile Release Trains (ARTs) and key stakeholder groups
- Proactive approach to continuous learning and ability to translate global processes into actionable local improvement plans
Responsibilities:
Facilitates, training, deployment readiness, user adoption, and post-Go-Live support
for SAP Customer Service rollouts.
Affiliate Preparation:
Conduct local setup assessments, Change Impact Assessments (CIA), and facilitate role
mapping to ensure deployment readiness.
Training & Enablement:
Execute "Train-the-Trainer" sessions, monitor learning progress, and guide local Subject
Matter Experts (SMEs) through to Go-Live.
If you are interested, please send me your updated CV to msexton@redglobal.com for immediate consideration.
Kind regards,
Reference
CR/135516_1783595402
Date
9 Jul 2026