SAP CS (Customer Service) / SM (Service Management) Consultant (W2 ONLY)

Summary: The role is for an SAP CS (Customer Service) / SM (Service Management) Consultant with a strong focus on hands-on experience in SAP CS and S/4HANA Service. The consultant will be responsible for configuring and optimizing various service management processes and will need to travel to Fremont, CA once a month. The client prefers local resources if available.

Key Responsibilities:

• Strong hands-on experience in SAP CS (Customer Service module)
• Proven expertise in S/4HANA Service / Service Management
• Experience in at least 3 full lifecycle implementations of SAP CS
• Configure and optimize: Technical objects, Service Order Management, Service Contracts, Returns and Repair Process, Resource Related Billing (RRB), Notifications, Pricing and Billing.
• Exposure to Fiori-based applications and UI in S/4 Service
• Strong knowledge of integration with SD/MM modules
• Experience in testing cycles (SIT/UAT) and defect management
• Ability to create functional specs and work with technical teams

Key Skills:

• Strong hands-on experience in SAP CS (Customer Service module)
• Proven expertise in S/4HANA Service / Service Management
• Experience in at least 3 full lifecycle implementations of SAP CS
• Configuration and optimization skills in various service management processes
• Exposure to Fiori-based applications and UI in S/4 Service
• Knowledge of integration with SD/MM modules
• Experience in testing cycles (SIT/UAT) and defect management
• Ability to create functional specs and collaborate with technical teams

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT