SAP Cloud ALM Support & Operations Consultant

Summary: The SAP Cloud ALM Support & Operations Consultant role is a 6-month remote contract focused on supporting a large-scale SAP transformation programme. The position requires extensive experience in SAP environments, particularly with SAP Cloud ALM, and is aimed at candidates who can start as soon as possible. The role emphasizes operational support, monitoring, and incident management within SAP landscapes. Strong communication skills in English are essential for this position.

Key Responsibilities:

• Provide support and operations for SAP Cloud ALM within a large-scale SAP transformation programme.
• Monitor, alert, and set up observability for SAP environments.
• Deliver operational service support in SAP Basis / AMS environments.
• Define KPIs, alert thresholds, and dashboarding for system health and performance.
• Integrate monitoring alerts into ITSM tools like ServiceNow.
• Conduct incident management and root cause analysis.
• Collaborate with teams to ensure effective operational delivery.

Key Skills:

• 12+ years of experience in SAP environments with a focus on operations and support.
• Proven experience with SAP Cloud ALM, particularly in monitoring and alerting.
• Strong background in SAP Basis / AMS support environments.
• Understanding of monitoring frameworks and KPI definition.
• Hands-on experience with SAP landscapes (S/4HANA, ECC, BW, BTP).
• Familiarity with incident management and L2/L3 support processes.
• Experience with ITIL processes and best practices.
• Strong communication skills in English.
• Able to start ASAP.

Salary (Rate): undetermined

City: undetermined

Country: India

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

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***SAP Cloud ALM Support & Operations Consultant - 6 months Contract - Remote***

RED now has a new contract opportunity for a SAP Cloud ALM Support & Operations Consultant to join one of our key partners for a large-scale SAP transformation programme. The initial contract will be for 6 months, with strong potential for extension across the broader project lifecycle.

This contract is to start ASAP and will be fully remote.

*** Contract type: B2B (freelance) ***

*** Timezone: CET ***

Specific skills/experience required:

• 12+ years of experience working across SAP environments, with a strong focus on operations and support
• Proven experience with SAP Cloud ALM (Operations), particularly in monitoring, alerting and observability setup
• Extensive background in SAP Basis / AMS support environments and operational service delivery
• Strong understanding of monitoring frameworks, KPI definition, alert thresholds, and dashboarding for system health and performance
• Hands-on experience working with SAP landscapes (S/4HANA, ECC, BW, and ideally BTP)
• Familiarity with incident management, root cause analysis, and L2/L3 support processes
• Experience integrating monitoring alerts into ITSM tools (e.g. ServiceNow)
• Exposure to SAP Solution Manager / Focused Run is beneficial
• Good knowledge of ITIL processes and best practices
• Strong communication skills in English
• Able to join ASAP

If this role interests you, please send your CV to Lara on logul@redglobal.com or apply here!

Reference
CR/134366_1778834982

Date
15 May 2026

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