SAP Basis Technical Program Manager T4
Posted 2 days ago by 1765609726
Negotiable
Outside
Remote
USA
Summary: The SAP Basis Technical Program Manager T4 is a fully remote position focused on managing customer landscapes and optimizing investments in SAP RISE. This role involves direct interaction with large and strategic customers, ensuring effective service delivery and technical discussions. The manager will coordinate with internal teams and experts to address customer needs and drive resolution plans. The position requires a strong technical background in SAP solutions and project management experience.
Key Responsibilities:
- Primary contact for the customer regarding technology and cloud technical service delivery discussions.
- Support client delivery manager (CDM) in regular cadence with stakeholders at customer and manage expectations with regards to service delivery.
- Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
- Ownership & detailed understanding of the customer landscape managed within our organization & understand interdependencies between systems (both within our organization and beyond).
- Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.
- Analyze customer technical requirements and organize / co-ordinate experts from our Delivery team and drive those topics to resolution to the satisfaction of the customer.
- Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
- Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
- Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
- Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
- Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
- Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.
Key Skills:
- Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
- High proficiency in the SAP product portfolio, offerings, and industry solutions.
- Strong technical project management skills & customer-facing experience.
- Strong ability to translate between technical and non-technical audience with confidence.
- Strong engagement management, relationship building and de-escalation skills.
- Excellent presentation, communication and moderator skills.
- Good understanding of SAP solutions (releases, platform interdependencies, etc.).
- Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
- Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or Google Cloud Platform).
- 4+ years of experience with SAP Basis administrative duties REQUIRED.
- 4+ years of customer-facing SAP Technical Consulting experience.
- 4+ years of solution design, enterprise architecture, and or SAP implementation.
- 2+ years experience in technical project management for SAP Operations or Implementation.
- SAP NetWeaver, OS/DB migration, SAP HANA certifications are plus.
- Experience and certifications with IaaS Providers (AWS, MS Azure, or Google Cloud Platform) are an advantage.
- SAP HANA and S/4 HANA skills would be very helpful but not mandatory.
- Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
SAP Basis Technical Program Manager T4
12 Months contract from Jan 1st 2026 with possible conversion to hire
Fully remote position/Occasional travel if required to Herndon, VA
Description:
Trusted technical & Delivery advisor in the safeguarding and optimization of customer investments into SAP RISE. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with our internal service delivery to support our customers, by providing quality services throughout their entire RISE journey.
This is a customer-facing role focused on Large & Strategic Customers.
Following are the key tasks that this role will perform:
Primary contact for the customer regarding technology and cloud technical service delivery discussions.
Support client delivery manager (CDM) in regular cadence with stakeholders at customer and manage expectations with regards to service delivery.
Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
Ownership & detailed understanding of the customer landscape managed within our organization & understand interdependencies between systems (both within our organization and beyond).
Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.
Analyze customer technical requirements and organize / co-ordinate experts from our Delivery team and drive those topics to resolution to the satisfaction of the customer.
Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:
Bachelor s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
High proficiency in the SAP product portfolio, offerings, and industry solutions.
Strong technical project management skills & customer-facing experience
Strong ability to translate between technical and non-technical audience with confidence
Strong engagement management, relationship building and de-escalation skills
Excellent presentation, communication and moderator skills
Good understanding of SAP solutions (releases, platform interdependencies, etc.)
Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or Google Cloud Platform).
WORK EXPERIENCE
SAP Basis Technical Program Manager
4+ years of experience with SAP Basis administrative duties REQUIRED.
4+ years of customer-facing SAP Technical Consulting experience.
4+ years of solution design, enterprise architecture, and or SAP implementation.
2+ years experience in technical project management for SAP Operations or Implementation
SAP NetWeaver, OS/DB migration, SAP HANA certifications are plus.
Experience and certifications with IaaS Providers (AWS, MS Azure, or Google Cloud Platform) are an advantage.
SAP HANA and S/4 HANA skills would be very helpful but not mandatory.
Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.