Summary: The Salesforce Solution Architect (SCV) role focuses on providing expertise in Solution Architecture, specifically with Service Cloud Voice and Amazon Connect. The primary responsibilities include assisting with requirements gathering, grooming user stories, and conducting pre-build activities, without engaging in development work. This position is remote and based in the United States.

Key Responsibilities:

• Assist with requirements gathering and grooming user stories.
• Conduct pre-build activities related to Service Cloud Voice and Amazon Connect.
• Provide expertise in Knowledge and Case Management.

Key Skills:

• Experience in Solution Architecture.
• Proficiency with Service Cloud Voice and Amazon Connect.
• Knowledge of Knowledge and Case Management systems.

Salary (Rate): undetermined

City: undetermined

Country: United States of America

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT