salesforce service cloud technical lead
Posted Today by Randstand (USA)
Negotiable
Outside
Remote
detroit, michigan (remote)
Summary: We are seeking an experienced Salesforce Service Cloud AMS Tech Lead to manage the production support and optimization of our customer service platform. This role involves ensuring the Service Cloud ecosystem operates smoothly while supporting Customer 360 initiatives. The position requires a balance of technical problem-solving and effective stakeholder communication.
Key Responsibilities:
- Oversee production support and maintenance of the Salesforce Service Cloud.
- Optimize the customer service platform for continuous improvement.
- Ensure the Service Cloud ecosystem runs flawlessly.
- Support broader Customer 360 initiatives.
- Engage in complex technical problem-solving.
- Communicate effectively with stakeholders.
Key Skills:
- Experience with Salesforce Service Cloud.
- Technical problem-solving skills.
- Strong stakeholder communication abilities.
- Knowledge of Customer 360 initiatives.
- Operational management experience.
Salary (Rate): £54.00 hourly
City: Detroit
Country: United States
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: Mid-Level
Industry: IT
job summary: We are seeking an experienced Salesforce Service Cloud AMS Tech Lead to oversee the production support, maintenance, and continuous optimization of our customer service platform. In this role, you will serve as the operational backbone ensuring our Service Cloud ecosystem runs flawlessly while actively supporting our broader Customer 360 (C360) initiatives. You will balance complex technical problem-solving with top-tier stakeholder communica
title: salesforce service cloud technical lead
salary: $62.99 - $67 per hour
location: detroit, michigan (remote)
misc1: Outside IR35
misc2: