Salesforce Scrum Master

Position Overview

We are seeking an experienced Salesforce Scrum Master to lead Agile delivery teams supporting Salesforce implementations and enhancements. The ideal candidate will have a strong background in Salesforce platform delivery and a proven track record of facilitating Scrum ceremonies, removing impediments, and driving successful project outcomes in fast-paced implementation environments.

This role requires close collaboration with Product Owners, Business Analysts, Salesforce Developers, Administrators, QA teams, and business stakeholders to ensure high-quality, on-time delivery of Salesforce solutions.

Key Responsibilities

• Lead and facilitate all Scrum ceremonies, including:
• Sprint Planning
• Daily Standups
• Sprint Reviews/Demos
• Retrospectives
• Backlog Refinement Sessions
• Remove impediments and proactively address blockers impacting delivery teams.
• Ensure teams remain focused on sprint goals and committed deliverables.
• Partner with Product Owners to maintain and prioritize the product backlog.
• Track and report sprint metrics, velocity, risks, dependencies, and overall delivery progress.
• Foster Agile best practices and continuous improvement across teams.
• Coordinate cross-functional collaboration among developers, administrators, QA analysts, business analysts, and stakeholders.
• Support release planning and delivery activities within Salesforce environments.
• Facilitate communication between technical and non-technical stakeholders.
• Drive accountability, transparency, and successful execution of project objectives.

Required Qualifications

• 7+ years of experience delivering projects on the Salesforce platform.
• Experience with Salesforce implementations involving one or more of the following: Health Cloud, Service Cloud, Experience Cloud.
• Proven experience serving as a Scrum Master in Agile delivery environments.
• Experience leading Salesforce implementation projects, not solely operations and maintenance (O&M) engagements.
• Strong understanding of Agile methodologies, particularly Scrum.
• Ability to identify and remove blockers while maintaining team productivity and delivery momentum.
• Experience working closely with Product Owners, Business Analysts, Developers, Salesforce Administrators, QA teams, and business stakeholders.
• Understanding of Salesforce: Release management, Configuration and customization, Integrations, Deployment processes.
• Strong communication, facilitation, and stakeholder management skills.
• Experience using Agile and delivery management tools such as: Jira, Confluence, Zephyr, Salesforce DevOps tools.

Preferred Qualifications

• Scrum Master certification such as: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM).
• Experience working within SAFe (Scaled Agile Framework) environments.
• Salesforce Administration and/or Salesforce configuration experience.
• Salesforce certifications are a strong plus.

Success Factors

• Strong servant leadership and facilitation skills.
• Ability to drive delivery in fast-paced implementation environments.
• Excellent organizational and problem-solving abilities.
• Strong focus on team collaboration, accountability, and continuous improvement.
• Ability to manage competing priorities while maintaining delivery commitments.