Salesforce Scrum Master / Administrator - Remote 100% - W2 contract

Job Description

We are looking for a Salesforce Scrum Master / Administrator with strong Salesforce administration experience and a solid understanding of Agile/Scrum methodologies. The ideal candidate will support Salesforce operations, CRM enhancements, production support, and Agile delivery while working closely with business and technical teams.

Required Qualifications

• Undergraduate degree required.
• 5–7+ years of Salesforce.com Administration experience.
• 1–2+ years of experience in an Agile/Scrum development environment, working with sprints and delivering minimum viable products (MVPs).
• Strong hands-on Salesforce administration experience, including:
• Field creation and configuration
• Approval Processes
• Validation Rules
• Salesforce Flows
• Page Layouts
• Salesforce configuration
• Experience supporting CRM enhancements, change requests, and production support.
• Strong business process improvement skills, including process mapping, identifying problems, and applying best practices.
• Ability to manage multiple priorities and projects in a fast-paced and ambiguous environment.
• Strong verbal and written communication skills.
• Ability to translate complex concepts into clear documentation, user stories, presentations, and process models.
• Strong attention to detail and ability to collaborate effectively with business and technical teams.

Key Responsibilities

• Administer and maintain the Salesforce platform.
• Configure fields, flows, validation rules, approval processes, page layouts, and other Salesforce components.
• Support CRM enhancements, change requests, and production issues.
• Work with business stakeholders to understand requirements and improve business processes.
• Participate in Agile/Scrum ceremonies and sprint planning.
• Help translate business requirements into user stories and actionable deliverables.
• Collaborate with developers, business analysts, and other technical teams.
• Create and maintain process documentation and user-facing materials.
• Identify opportunities for process optimization and Salesforce improvements.
• Manage multiple Salesforce initiatives while maintaining strong attention to detail.