Salesforce RCA Business Analyst

Key Responsibilities

• Gather, analyze, and document business requirements related to Quote-to-Cash processes.
• Facilitate workshops with Sales, Finance, Operations, and Technology stakeholders.
• Translate business requirements into functional specifications and user stories.
• Support Revenue Cloud Advanced and CPQ implementation initiatives.
• Define and optimize pricing, quoting, contracting, renewal, and amendment processes.
• Perform gap analysis and recommend process improvements.
• Collaborate with Solution Architects and Development teams to validate proposed solutions.
• Support UAT planning, test case preparation, and business validation activities.
• Assist in change management, user training, and adoption activities.
• Create process flows, business documentation, and requirements artifacts.