Salesforce QA Engineer with Child Welfare Domain

Job Summary

We are seeking an experienced QA Engineer with strong hands-on experience in Salesforce application testing and knowledge of the Child Welfare domain.

The ideal candidate will have expertise in functional, integration, system, regression, and end-to-end testing, along with experience in Selenium-based test automation.

The candidate will be responsible for validating Salesforce-based child welfare case management applications, ensuring business workflows, integrations, security, data quality, and regulatory requirements are functioning as expected.

Key Responsibilities

• Design, develop, and execute manual and automated test cases for Salesforce applications.
• Perform end-to-end testing of Child Welfare case management workflows, including:
• Intake and referrals
• Investigations and safety assessments
• Risk assessments
• Foster care and placement
• Case management and care plans
• Court-related activities
• Permanency and adoption
• Validate Salesforce standard and custom functionality, including Custom Objects, Fields, Flows, Apex Triggers, Lightning Web Components (LWC), and workflow automation.
• Perform functional, regression, integration, system, API, and end-to-end testing.
• Develop and maintain automated regression suites using Selenium WebDriver.
• Create robust XPath/CSS selectors for Salesforce Lightning and dynamic UI components.
• Validate integrations and data synchronization between Salesforce and external/state child welfare systems.
• Validate business rules related to eligibility, risk assessment, provider matching, workflow automation, and case assignment.
• Perform API testing using tools such as Postman and validate backend data using SQL.
• Execute testing across Salesforce Sandboxes and other QA/UAT environments.
• Identify, document, prioritize, and track defects using Jira, Azure DevOps, or similar tools.
• Participate in defect triage, root-cause analysis, sprint planning, backlog refinement, and release activities.
• Collaborate closely with Developers, Salesforce Administrators, Business Analysts, Product Owners, and Child Welfare SMEs.
• Prepare test plans, test scenarios, test data, execution reports, and QA status reports.
• Support UAT and production release validation.

Required Skills

• 10+ years of QA/testing experience.
• 5+ years of strong hands-on experience testing Salesforce applications.
• Experience with Salesforce CRM/case management applications.
• Strong experience with Selenium WebDriver and UI automation.
• Strong understanding of:
• Salesforce Flows
• Apex Triggers
• Custom Objects
• Lightning/LWC
• Salesforce security and sharing
• Salesforce integrations
• Hands-on experience with API testing, preferably Postman.
• Good knowledge of SQL/database validation.
• Strong understanding of SDLC, STLC, defect lifecycle, and Agile/Scrum methodologies.
• Experience with Jira, Azure DevOps, or similar defect/test management tools.
• Strong analytical, troubleshooting, documentation, and communication skills.