Salesforce Loyalty Cloud QA

Job description

We are seeking an analytical and detail-oriented Salesforce Loyalty Cloud QA Engineer to ensure the flawless execution of our customer loyalty and rewards programs. In this role, you will be responsible for end-to-end testing of the Salesforce Loyalty Management platform. This includes validating complex reward engines, points accrual and redemption logic, tier progressions, member benefit systems, and external integrations.

Responsibilities

• Atleast 8+ years of dedicated QA experience within the Salesforce ecosystem.
• At least 1 year of hands-on experience testing Salesforce Loyalty Management / Loyalty Cloud is highly preferred.
• Validate the automated rules engine to ensure points are calculated and awarded accurately based on purchase behaviors and member attributes.
• Use SOQL queries to verify ledger history updates accurately within the Transaction Journal following every user event.
• Review and validate standard and custom fields across essential loyalty objects, including Loyalty Program Member, Transaction Journal, Loyalty Tier, and Member Currency
• Exceptional ability to audit point ledgers, percentage deductions, and tiered calculations. High proficiency writing SOQL and SQL queries is mandatory.
• Thorough understanding of native Salesforce automation tools, specifically Flow Builder, Decision Tables, and Business Rules Engines.
• Proven experience testing REST/SOAP APIs using tools like Postman to verify transactional updates between systems.
• Broad understanding of Agile/Scrum delivery models and test management suites (e.g., Jira, Xray, Zephyr).

Preferred certifications

• Salesforce Certified Loyalty Management Accredited Professional
• Salesforce Certified Administrator
• Salesforce Certified Marketing Cloud Administrator