Salesforce Loyalty Cloud QA

Salesforce Loyalty Cloud QA

Posted 1 day ago by K2 Partnering

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Negotiable
Undetermined
Remote
Remote
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Application Programming Interface (API) Automation Cloud Computing Cloud Technology Decision Tables External Auditing JIRA Journals Ledgers (Accounting) Management Salesforce Salesforce Object Query Language (SOQL) SQL (Programming Language) Test Management

Summary: We are looking for a Salesforce Loyalty Cloud QA Engineer with extensive QA experience to ensure the effective execution of customer loyalty and rewards programs. The role involves end-to-end testing of the Salesforce Loyalty Management platform, focusing on validating reward engines, points logic, and integrations. The position is remote and is expected to last for 2 months with a possibility of extension. Candidates should have a strong background in Salesforce QA and relevant testing experience.

Key Responsibilities:

  • Atleast 8+ years of dedicated QA experience within the Salesforce ecosystem.
  • At least 1 year of hands-on experience testing Salesforce Loyalty Management / Loyalty Cloud is highly preferred.
  • Validate the automated rules engine to ensure points are calculated and awarded accurately based on purchase behaviors and member attributes.
  • Use SOQL queries to verify ledger history updates accurately within the Transaction Journal following every user event.
  • Review and validate standard and custom fields across essential loyalty objects, including Loyalty Program Member, Transaction Journal, Loyalty Tier, and Member Currency.
  • Exceptional ability to audit point ledgers, percentage deductions, and tiered calculations. High proficiency writing SOQL and SQL queries is mandatory.
  • Thorough understanding of native Salesforce automation tools, specifically Flow Builder, Decision Tables, and Business Rules Engines.
  • Proven experience testing REST/SOAP APIs using tools like Postman to verify transactional updates between systems.
  • Broad understanding of Agile/Scrum delivery models and test management suites (e.g., Jira, Xray, Zephyr).

Key Skills:

  • 8+ years of QA experience in Salesforce ecosystem.
  • 1+ year of experience with Salesforce Loyalty Management / Loyalty Cloud.
  • Proficiency in SOQL and SQL queries.
  • Experience with Salesforce automation tools (Flow Builder, Decision Tables, Business Rules Engines).
  • Experience testing REST/SOAP APIs using Postman.
  • Understanding of Agile/Scrum delivery models and test management suites (Jira, Xray, Zephyr).
  • Strong analytical and detail-oriented skills.

Salary (Rate): undetermined

City: undetermined

Country: India

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Position: Salesforce Loyalty Cloud QA

Duration: 2 months with a possibility of extension

Location: India remote

Work timings: Morning time (in India)

Job description:

We are seeking an analytical and detail-oriented Salesforce Loyalty Cloud QA Engineer to ensure the flawless execution of our customer loyalty and rewards programs. In this role, you will be responsible for end-to-end testing of the Salesforce Loyalty Management platform. This includes validating complex reward engines, points accrual and redemption logic, tier progressions, member benefit systems, and external integrations.

Responsibilities:

  • Atleast 8+ years of dedicated QA experience within the Salesforce ecosystem.
  • At least 1 year of hands-on experience testing Salesforce Loyalty Management / Loyalty Cloud is highly preferred.
  • Validate the automated rules engine to ensure points are calculated and awarded accurately based on purchase behaviors and member attributes.
  • Use SOQL queries to verify ledger history updates accurately within the Transaction Journal following every user event.
  • Review and validate standard and custom fields across essential loyalty objects, including Loyalty Program Member, Transaction Journal, Loyalty Tier, and Member Currency
  • Exceptional ability to audit point ledgers, percentage deductions, and tiered calculations. High proficiency writing SOQL and SQL queries is mandatory.
  • Thorough understanding of native Salesforce automation tools, specifically Flow Builder, Decision Tables, and Business Rules Engines.
  • Proven experience testing REST/SOAP APIs using tools like Postman to verify transactional updates between systems.
  • Broad understanding of Agile/Scrum delivery models and test management suites (e.g., Jira, Xray, Zephyr).

Preferred certifications:

  • Salesforce Certified Loyalty Management Accredited Professional
  • Salesforce Certified Administrator
  • Salesforce Certified Marketing Cloud Administrator

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