Salesforce IT Project Manager || Remote || W2 Role

Job Description

Salesforce Project Management Experience

SaaS projects

PMP

Responsibilities

• Manage delivery of Salesforce Service Cloud, Certus Suite workstreams to agreed scope, schedule, budget, and quality expectations.
• Partner with Product and Scrum Masters to align portfolio priorities, sprint planning, and delivery capacity across active and upcoming workstreams.
• Coordinate sprint-level delivery across Salesforce, API, QA, UAT, and integration teams, ensuring dependencies, blockers, and handoffs are actively managed.
• Maintain project plans, risk registers, dependency maps, and RAID logs across parallel workstreams to support proactive project control.
• Facilitate change control processes, including impact analysis, stakeholder approval, release scheduling, and communication of scope, timeline, or budget impacts.
• Produce executive status reports, steering committee decks, and milestone burn-down dashboards that clearly communicate progress, risks, decisions, and upcoming milestones.
• Manage vendor and third-party delivery commitments, including SLA tracking, deliverable follow-up, issue escalation, and coordination of vendor dependencies.
• Ensure project artifacts are organized, version-controlled, and accessible for audit, support, onboarding, and knowledge transfer.
• Facilitate lessons learned, post-implementation reviews, and continuous improvement actions following major releases.
• Performs other duties as assigned.

Qualifications

• Proven experience as project manager or equivalent/comparable position.
• Demonstrated ability to manage multiple projects, workstreams, priorities, dependencies, risks, and stakeholders concurrently.
• Strong understanding of project lifecycle methodologies, including Agile, Waterfall, and hybrid delivery approaches.
• Ability to work independently with minimal supervision while maintaining accountability for outcomes.
• Strong presentation, facilitation, and documentation skills.
• Exceptional verbal and written communication skills with the ability to tailor messaging for executive, technical, and business audiences.
• Ability to identify risks, evaluate alternatives, and implement effective solutions.
• Proven ability to influence cross-functional teams and drive alignment among diverse stakeholders.
• Strong attention to detail with the ability to analyze data, reconcile information, and ensure accuracy in deliverables.
• Proficient in Microsoft 365 applications and productivity tools, including Outlook, Word, Excel, PowerPoint, and Teams.
• Working knowledge of project delivery and collaboration platforms, including Salesforce, Jira, and TaskRay.
• Adaptable and resilient in a rapidly changing environment.
• Self-motivated and results-oriented with a strong sense of ownership and accountability.
• Bachelor’s degree required.