Salesforce FSL Consultant

Role: Salesforce FSL Consultant/Advisor

Location: Los Angeles, CA / Remote (Travel required for few in-person discovery sessions)

Duration: 12 Months

Job description:

Client is looking for an experienced Salesforce FSL Consultant to join our team. This role is perfect for a professional who excels at collaborating with business stakeholders to define requirements and then translating those into high-level technical designs that guide our development team. While your primary focus will be on solution design and functional analysis, you should possess a strong technical acumen, including the ability to get hands-on with Apex/LWC if specific needs arise or to better understand a technical challenge. You'll play a critical role in optimizing our existing Salesforce landscape. Your ability to bridge the gap between business needs and technical solutions will be key to our success.

Key Responsibilities:
Business Requirement Analysis: Lead discovery sessions and workshops with business stakeholders to deeply understand current processes, identify pain points, and define comprehensive business and functional requirements.

Solution Design & Architecture: Design robust, scalable, and efficient Salesforce solutions, leveraging a combination of declarative features and identifying areas that require custom development (Apex, LWC).

High-Level Technical Blueprinting: Prepare high-level technical solution designs and architectural blueprints, outlining how requirements will be met, specifying integration points, and guiding the development team. Functional & Technical Bridge: Act as the primary liaison between the business team and the Salesforce development team, ensuring clear communication and alignment throughout the project lifecycle.

Hands-on Capability (as needed): While not a primary development role, be capable of getting hands-on with Salesforce configuration, Apex, or LWC to prototype solutions, assist with complex troubleshooting, or understand technical nuances when required. Service Cloud Specialization: Provide expert guidance and solutions within our highly customized Salesforce Service Cloud environment, understanding its complexities and proposing improvements.

Quality Assurance & UAT Support: Collaborate with QA teams, assist in developing test cases, and support User Acceptance Testing (UAT) to ensure solutions meet all specified requirements and quality standards. Documentation: Create clear, concise, and comprehensive documentation for business requirements, functional specifications, and high-level technical designs.

Best Practices & Governance: Champion Salesforce best practices for configuration, development, and data management, contributing to overall platform governance.

Continuous Improvement: Stay informed on new Salesforce features, releases, and industry trends to proactively recommend solutions and enhancements.

FSL Implementation: Lead the design and implementation of end-to-end Salesforce Field Service solutions, including work order management, scheduling, dispatching, inventory, and the FSL mobile app.

FSL Optimization: Configure and manage the FSL scheduling and optimization engine, including the creation of complex work rules, service objectives, and scheduling policies to improve field workforce efficiency.

Required Skills and Qualifications:
Salesforce Experience: 6+ years of experience as a Salesforce Consultant on complex Salesforce implementation and optimization projects.

Strong Business Acumen: Exceptional ability to analyse complex business processes, identify challenges, and translate them into actionable Salesforce solutions.,Solution Design Expertise: Proven track record in designing scalable and effective Salesforce solutions, balancing declarative and programmatic approaches.

Technical Understanding: Solid understanding of Salesforce's technical capabilities, including Apex, Lightning Web Components (LWC), Salesforce Flow, and Salesforce APIs.Hands-on Readiness: While not a daily coding role, demonstrate the ability and willingness to get hands-on with Salesforce development (Apex, LWC) if the situation demands.

Service Cloud Focus: In-depth experience with Salesforce Sales and Service Cloud are essential, including its customization aspects.

Communication & Collaboration: Excellent verbal and written communication, presentation, and interpersonal skills to effectively engage with diverse stakeholders, from business users to senior developers.Field Service Expertise: Proven, hands-on project experience with Salesforce Field Service, including the managed package, data model, and mobile application configuration.

FSL Technical Knowledge: Deep understanding of the FSL scheduling engine, optimization logic, and best practices for implementation in a complex business environment.

Salesforce Certifications:
Required: Salesforce Field Service Consultant ,Salesforce Administrator ,Salesforce Platform App Builder ,Salesforce Platform Developer I
Highly Desired: Salesforce Platform Developer II ,Salesforce Sharing and Visibility Designer ,Architect-level certifications