Salesforce Field Service (SFS) Lead – Vegetation Management O&M - Remote - (JK)

Job Title: Salesforce Field Service (SFS) Lead – Vegetation Management O&M

Location: USA/Canada (PST hours)

Experience

10–14+ years overall IT experience

5+ years hands-on Salesforce Field Service leadership experience

Utilities / Vegetation Management domain experience preferred

Role Summary

The Salesforce Field Service (SFS) Lead will own the ongoing Operations & Maintenance (O&M) of Salesforce Field Service solutions supporting an enterprise Vegetation Management (VM) program. The role requires strong technical leadership, production support ownership, and deep understanding of field operations in a regulated utility environment.

Key Responsibilities: SFS Platform Ownership (O&M)

• Own end-to-end Salesforce Field Service operations for the VM program.
• Ensure high availability, performance, and reliability of SFS applications used by field crews and contractors.
• Manage incident, problem, and change management processes aligned with ITIL practices.
• Act as final escalation point for production issues related to scheduling, mobility, integrations, and data.

• Support day-to-day VM processes including:

• Patrol and inspection work orders
• Hazard tree identification and prioritization
• Trimming, pruning, and removal execution
• Emergency and storm-related vegetation work
• Cyclical and seasonal maintenance plans

• Support Salesforce Field Service Mobile users:

• Offline functionality
• Mobile performance and usability
• Adoption and training support

• Identify opportunities to improve:

• Crew productivity and utilization
• SLA adherence and backlog reduction
• Data quality and reporting accuracy

• Lead minor enhancements, configuration changes, and controlled releases in BAU mode.
• Partner with business stakeholders to translate operational pain points into Salesforce solutions.

• Enforce Salesforce best practices, security, and compliance standards.
• Lead a team of SFS developers, admins, and support analysts.
• Conduct code reviews, release approvals, and platform health checks.
• Coordinate with enterprise architects and Salesforce CoE.