Job Summary
GetOnCRM is seeking an experienced Salesforce Field Service (FSL) Architect to lead the end-to-end architecture, design, and implementation of Salesforce Field Service solutions supporting field operations, service delivery, installation, maintenance, and mobile workforce management.
Key Responsibilities
- Lead end-to-end architecture and design of Salesforce Field Service (FSL) solutions.
- Conduct remote workshops and design sessions with business and technical stakeholders.
- Translate business and operational requirements into scalable Salesforce solutions.
- Design FSL scheduling and dispatch solutions using:
- Service Territories
- Service Resources
- Work Orders
- Work Types
- Scheduling Policies
- Optimization Rules
- Architect integrations between Salesforce FSL and enterprise systems such as:
- ERP
- Workforce Management
- GIS/Mapping
- Asset Management
- Network Inventory
- Define technical architecture for the Salesforce Field Service Mobile application.
- Design Salesforce data models, security architecture, sharing rules, and governance standards.
- Provide technical guidance to development teams working with Apex, LWC, Flows, APIs, and custom FSL extensions.
- Lead solution design reviews, architecture governance, and technical decision-making.
- Drive technical estimations, solution planning, architecture roadmaps, and implementation strategies.
- Support testing, deployment planning, cutover, go-live, and post-production stabilization.
- Optimize technician productivity, resource utilization, scheduling efficiency, SLA compliance, and customer experience.
- Mentor Salesforce developers, administrators, business analysts, and technical teams on architecture best practices.
- Collaborate effectively with distributed teams across multiple time zones.
Required Skills & Qualifications
- 10+ years of overall Salesforce experience.
- 5+ years of hands-on Salesforce Field Service (FSL) architecture experience.
- Strong expertise in:
- Salesforce Field Service
- Service Cloud
- Lightning Experience
- Salesforce Platform Architecture
- Strong understanding of:
- Dispatcher Console
- Scheduling & Dispatch
- Scheduling Optimization
- Resource Capacity Planning
- Field Workforce Management
- Service Territories & Service Resources
- Strong experience with Salesforce integration architecture, APIs, middleware, and event-driven architectures.
- Hands-on understanding of Apex, Lightning Web Components (LWC), Flows, and Salesforce security model.
- Experience designing enterprise-scale Salesforce solutions with complex integrations.
- Strong stakeholder management, communication, solution design, and technical leadership skills.
- Experience leading remote engagements and working with distributed development teams.
- Ability to independently lead FSL architecture from requirements through deployment and production stabilization.
Preferred Qualifications
- Salesforce Certified Field Service Consultant.
- Salesforce Application Architect and/or System Architect certification.
- Salesforce Certified Technical Architect (CTA).
- Experience in Telecommunications, Broadband, Fiber Deployment, Network Operations, or Field Service environments.
- Experience with Agile methodologies and Salesforce DevOps practices.
- Experience with asset-centric and service lifecycle management solutions.
Key Technologies
- Salesforce FSL
- Service Cloud
- Apex
- LWC
- Flows
- Salesforce APIs
- Integrations
- Middleware
- Service Territories
- Service Resources
- Work Orders
- Work Types
- Scheduling Policies
- Optimization Rules
- Dispatcher Console
- Field Service Mobile
- Salesforce Security
- ERP
- GIS
- Workforce Management
- Asset Management
Rate:
Not specified
Location:
Remote
IR35 Status:
Not specified
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior