Salesforce Developer with Omnichannel and Amazon Connect exp

Summary: Seeking a Senior Salesforce Developer with extensive experience in Service Cloud Omnichannel capabilities and Amazon Connect integration. The role focuses on modernizing customer engagement channels and transitioning from legacy configurations to advanced routing frameworks. Responsibilities include designing intelligent routing models and maintaining integrations with AWS Lambda. The position is fully remote and offers a contract duration of 12 months or more.

Key Responsibilities:

• Lead migration from legacy Salesforce Omnichannel to updated routing frameworks.
• Design and implement intelligent routing for Email-to-Case, Chat, and Voice.
• Configure skills-based, priority-based, and capacity-based routing models.
• Optimize agent workload distribution and service efficiency.
• Design and maintain integrations between Salesforce Service Cloud and Amazon Connect.
• Develop and enhance AWS Lambda functions for call routing logic, data retrieval, and real-time decisioning.
• Upgrade and maintain AWS Lambda packages using the latest Amazon APIs and SDKs.
• Configure and customize Case Management, Email-to-Case, Chat/Messaging, and Knowledge.
• Develop Apex, Lightning Web Components (LWC), and Flows.

Key Skills:

• Deep expertise in Salesforce Service Cloud and Omnichannel capabilities.
• Experience with Amazon Connect integration.
• Proficiency in AWS Lambda and related technologies.
• Strong skills in Apex, Lightning Web Components (LWC), and Flows development.
• Knowledge of intelligent routing models and workload optimization.

Salary (Rate): £45

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: Senior

Industry: IT