Salesforce CPQ Business Analyst

Key Responsibilities

• Gather and document business requirements and conduct stakeholder workshops.
• Create user stories, process flows, acceptance criteria, and functional documentation.
• Perform fit-gap analysis between business requirements and system capabilities.
• Provide functional leadership for PROS CPQ and Conga CLM.
• Support product configuration, pricing/discounting, quote creation, approvals, and quote generation processes.
• Define and validate Conga CLM contract workflows, approvals, lifecycle processes, and CPQ-to-CLM handoffs.
• Support Salesforce Opportunity-to-Quote, account, customer data, and sales processes.
• Own testing strategy and governance across SIT, UAT, regression, and go-live validation.
• Create/review test cases and test data, coordinate testing teams, and manage defects.
• Support deployment readiness, go-live, and hypercare.
• Work with architecture and technical teams to validate integrations across Salesforce, PROS CPQ, Conga CLM, SAP, middleware, APIs, and data/reporting platforms.
• Validate data migration and integration results.

Required Qualifications

• 7+ years of Business Systems Analyst / Business Analyst experience.
• 3+ years of CPQ and/or CLM implementation experience.
• Strong experience with PROS CPQ highly preferred.
• Strong Conga CLM experience.
• Salesforce experience, particularly Opportunity-to-Quote processes.
• Proven experience leading UAT and enterprise testing programs.
• Experience with SIT, regression testing, defect management, and go-live validation.
• Experience with SAP integrations, APIs, middleware, and enterprise systems.
• Experience supporting large-scale enterprise transformation / Quote-to-Cash initiatives.
• Experience working with large system integrators such as Deloitte, Accenture, etc. is highly preferred.