Summary: The role of Senior Salesforce Consultant involves supporting a long-term Customer Experience transformation project, requiring strong technical expertise in CX and integration. This is a remote freelance position aimed at consultants seeking impactful engagement in a fast-paced environment. The consultant will leverage their experience with CX platforms and CRM integrations to enhance customer service delivery. The position is designed for one full-time equivalent resource with an immediate start date.

Key Responsibilities:

• Support a long-term Customer Experience transformation project.
• Utilize technical expertise in CX and Contact Center services.
• Integrate voice/chat bots with CRMs like Salesforce, SAP, and Microsoft Dynamics.
• Develop scalable high-level designs based on customer needs.
• Implement AI and omni-channel solutions using Nice CXOne.

Key Skills:

• Deep technical knowledge in Customer Experience (CX) and the IT ecosystem.
• Extensive hands-on experience with Nice CXOne and related CX platforms.
• Proven experience in CRM integrations.
• Strong background in AI and digital channels.
• Ability to translate customer needs into high-level designs.

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT