Overview
Senior Communications Cloud architect to lead a customer-facing telecom engagement and take over application development and maintenance from an incumbent vendor.
Key Responsibilities
- Lead Communications Cloud architecture and delivery across catalog, CPQ, order management and fulfilment
- Own Enterprise Product Catalog (EPC) design offers, bundles, rules and pricing.
- Architect Industries CPQ for B2C and B2B quoting, including performance at scale.
- Design Industries Order Management: decomposition, orchestration, MACD and fallout handling.
- Drive integrations with provisioning, activation, and billing (TMF Open APIs, middleware).
- Act as the primary customer-facing technical lead and trusted advisor.
- Lead onshore/offshore Agile teams and stay hands-on in design and code review.
- Own managed services: incidents, releases, SLAs, RCA, and backlog.
- Lead the vendor transition: org health assessment, KT, shadowing, and reverse shadowing.
Qualifications
- 10+ years in IT delivery, including 5+ years hands-on in Communications Cloud / Vlocity.
- Deep expertise in EPC, Industries CPQ, Industries Order Management.
- Proven experience in Telecom Commercial/wholesale, broadband, fiber industry (mandatory).
- Strong BSS/OSS understanding and experience integrating with billing and OSS platforms.
- Experience leading production support and managed services.
- Proven customer-facing leadership and stakeholder management
Rate:
Not specified
Location:
Remote
IR35 Status:
Not specified
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior