Salesforce Commerce Business Analyst | Must work on W2 | Remote

Position: Salesforce Commerce Business Analyst

Location: Remote

• Lead discovery and requirements workshops
• Document business capabilities and process flows
• Define and prioritize backlog items
• Translate business needs into functional requirements
• Support solution design validation
• Coordinate UAT and business readiness activities
• Ensure alignment between business objectives and technical delivery

Key Responsibilities

• Partner with business stakeholders to gather, document, and validate business requirements for Commerce Cloud initiatives.
• Support the Salesforce Commerce Cloud Solution Architect during discovery workshops, solution design discussions, and roadmap planning activities.
• Analyze current-state business processes and document future-state workflows.
• Facilitate requirements gathering sessions, stakeholder interviews, and business process workshops.
• Translate business requirements into:
• User Stories
• Functional Requirements
• Acceptance Criteria
• Process Flows
• Business Rules Documentation
• Develop and maintain product backlogs in partnership with Product Owners.
• Work closely with architects and development teams to ensure requirements are accurately understood and implemented.
• Support design and configuration decisions related to:
• Product Catalog Management
• Search & Merchandising
• Checkout & Payment Workflows
• Promotions & Campaigns
• Customer Account Management
• Order Management Processes
• Loyalty and Customer Experience Enhancements
• Document detailed integration requirements between Commerce Cloud and external systems including ERP, OMS, CRM, payment, tax, and fulfillment platforms.
• Facilitate backlog refinement, sprint planning, UAT preparation, and release readiness activities.
• Create traceability matrices and ensure alignment between requirements, testing, and delivered functionality.
• Support User Acceptance Testing (UAT), defect triage, and production validation activities.
• Assist in change management, end-user training, and business readiness efforts.
• Create executive-ready status reports, requirements documentation, and project updates.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
• 5+ years of Business Analysis experience supporting enterprise software implementations.
• 3+ years supporting eCommerce, digital commerce, or customer experience initiatives.
• Experience working on Salesforce Commerce Cloud (B2C Commerce) projects or comparable enterprise commerce platforms.
• Strong understanding of:
• eCommerce business processes
• Customer journeys
• Product catalog structures
• Checkout workflows
• Promotions and merchandising
• Order lifecycle management
• Customer account management
• Experience documenting:
• Functional requirements
• User stories
• Acceptance criteria
• Process maps
• Business workflows
• Experience facilitating stakeholder workshops and requirements elicitation sessions.
• Strong knowledge of Agile/Scrum methodologies.
• Experience using JIRA, Azure DevOps, Confluence, or similar delivery tools.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• Salesforce Business Analyst Certification.
• Experience supporting Salesforce Commerce Cloud (B2C Commerce) implementations.
• Experience with:
• Salesforce Marketing Cloud
• Salesforce Service Cloud
• Salesforce Sales Cloud
• Salesforce Data Cloud
• Knowledge of omnichannel digital commerce concepts.
• Experience with multi-site or global eCommerce implementations.
• Experience supporting consulting engagements or enterprise transformation programs.
• Familiarity with headless commerce architectures and modern digital commerce ecosystems.
• Experience supporting UAT and change management initiatives.

Desired Functional & Technical Skills

Commerce Knowledge

Salesforce Commerce Cloud (B2C Commerce)

Digital Commerce Operations

Customer Experience (CX)

Omnichannel Commerce

Product Catalog Management

Merchandising & Promotions

Checkout & Payment Processes

Order Management

Business Analysis Tools

• JIRA
• Azure DevOps
• Confluence
• Microsoft Visio
• Lucidchart
• Miro
• Microsoft Office Suite

Documentation & Process Mapping

• User Stories
• Acceptance Criteria
• Process Flows
• Business Requirements Documents (BRDs)
• Functional Specifications
• Gap Analysis
• Requirements Traceability