Job Description
We are seeking an experienced Salesforce BSA with 8+ years of experience and a strong healthcare background to gather business requirements, analyze workflows, and support Salesforce implementations and enhancements.
Required Skills
- 8+ years of experience as a Salesforce BSA.
- Strong healthcare domain experience (Payer/Provider).
- Experience with Salesforce Health Cloud, Service Cloud, or Sales Cloud.
- Knowledge of healthcare workflows, patient management, claims, and provider management.
- Experience with BRDs, FRDs, user stories, and process mapping.
- Knowledge of HIPAA compliance and healthcare integrations.
- Experience with Agile, Jira, and UAT.
Preferred: Salesforce certification and knowledge of HL7, FHIR, and EHR/EMR integrations.