Salesforce Business Systems Analyst – Data Cloud

Job Summary

We are seeking an experienced Salesforce Business Systems Analyst with strong hands-on expertise in Salesforce Data Cloud to support enterprise CRM and data transformation initiatives. The ideal candidate will bridge business and technical teams, gather requirements, analyze data integration needs, and support the implementation of Salesforce Data Cloud solutions.

Key Responsibilities

• Gather, analyze, and document business and functional requirements for Salesforce Data Cloud initiatives.
• Work closely with business stakeholders, Salesforce Architects, Developers, and Data Engineering teams.
• Translate business requirements into functional specifications, user stories, and acceptance criteria.
• Support Salesforce Data Cloud implementations, including data ingestion, mapping, Data Streams, and Data Model Objects (DMOs).
• Collaborate on identity resolution, unified customer profiles, segmentation, calculated insights, and data activation.
• Analyze integrations between Salesforce Data Cloud and Sales Cloud, Service Cloud, Marketing Cloud, and external systems.
• Conduct gap analysis, data mapping, process improvements, and impact assessments.
• Support Agile ceremonies, backlog refinement, UAT, testing, and production deployment.

Required Skills:

• 12+ years of overall IT experience, with strong Salesforce Business Systems Analysis experience.
• Hands-on experience with Salesforce Data Cloud implementations.
• Strong understanding of Data Streams, Data Lake Objects (DLOs), Data Model Objects (DMOs), and data mapping.
• Strong Salesforce CRM knowledge, particularly Sales Cloud, Service Cloud, and Marketing Cloud.
• Experience gathering requirements, creating BRDs/FRDs, writing user stories, and defining acceptance criteria.
• Good understanding of data integration, APIs, ETL processes, and SQL.
• Experience with Agile/Scrum methodologies, Jira, and UAT coordination.
• Excellent communication, analytical, and stakeholder management skills.

Preferred:

• Salesforce Data Cloud Consultant certification.
• Experience with Salesforce Health Cloud, Agentforce, or Veeva.
• Experience with Customer 360, data governance, and enterprise data platforms.
• Previous experience supporting large-scale Salesforce transformation projects.