Salesforce Business System Analyst (CPQ)
Collaborate with stakeholders to gather, analyse, and document business requirements for Salesforce buying platform
Translate business requirements into functional specifications and detailed user stories
Create and maintain comprehensive business requirement documents (BRD), process flows, and user acceptance criteria
Develop training materials and documentation to help users understand new features and changes Test Planning and Preparation
Define test objectives, strategies, and plans for UAT phases
Collaborate with business analysts, developers, and stakeholders to understand requirements and translate them into test scenarios and cases
Develop detailed test scripts to validate the functionality, usability, and reliability of systems Test Execution and Coordination
Coordinate with end users and business teams for the UAT sessions
Execute test cases, identify defects, and track them to closure
Document test results, provide status updates, and share findings with the project team
Defect Management
Log defects in the tracking tool, prioritize them based on criticality, and work with the development team to ensure timely resolution
Re-test resolved defects to confirm that fixes have addressed the issues and maintain the quality standards
User Support and Training
Assist in user training sessions and create user guides, FAQs, and training documentation as required
Continuous Improvement
Identify areas for process improvements within the testing lifecycle
Contribute to the development of best practices for UAT procedures
Skills required:
5+ years of experience as Business analyst, CPQ and UAT preferably with Go-To-Market systems, New offer launches, Acquisition Integrations
Functional knowledge of CPQ processes
Strong understanding of software development lifecycle (SDLC) and testing methodologies
Experience with defect tracking and test management tools (e.g., JIRA)
Excellent communication skills and the ability to collaborate with cross-functional teams
Analytical mindset with attention to detail and problem-solving skills
Salesforce Administrator & ISTQB certification (preferred)
Proficiency in succinctly drafting and communicating issues in a clear and concise manner, ensuring easy understanding by stakeholders
Salesforce BSA (CX)
Salesforce BSA with strong functional and strategic experience on Services (CX); including Service Cloud.
Salesforce Administrator certification at minimum.
Strong hands-on experience with the Salesforce platform.
Experience beyond traditional administrator-level work, including business analysis, solution evaluation, and delivery ownership.
Ability to gather and document business requirements, process flows, user stories, and acceptance criteria.
Experience collaborating across business, product, operations, and technical teams.
Experience supervising testing, managing defects, and leading UAT through business sign-off.
Strong stakeholder management, communication, and problem-solving skills.
Ability to quickly learn custom Salesforce functionality and business processes.