Bachelor Minimum 5 years in systems analysis & requirements definition.
Health Cloud/Healthcare exp is Must
Experience in one or more of the following Healthcare domains: Medical, Pharmacy, Claims, Clients (Enrolments, Administration, Eligibility), Buyers, Providers, Behavioural.
Experience leading CRM programs; Salesforce Service and/or Sales cloud, Salesforce Admin Certification preferred.
Proven experience leading change in an Agile/Scrum or Lean environment in a similar role.
Ability to write detailed business requirements/user stories for Agile/Scrum team to execute.
Solid experience with JIRA and other Atlassian tools or similar a plus.
Strong analytical skills; ability to interpret data and trends, diagnose problems, and recommend action plans.
Strong creative thinking and problem-solving skills.
Ability to Influence and deliver in an environment with multiple stakeholders with competing priorities.
Ability to quickly gather and assess relevant data and provide recommendations.
Excellent written and verbal communication skills; ability to influence through communication.