Salesforce Business Analyst
Posted Today by Fuel Recruitment
£450 Per day
Inside
Remote
London, UK
Summary: The Salesforce Business Analyst role is a 3-month contract position focused on eliciting and documenting business requirements for Salesforce solutions within the telecommunications sector. The position requires collaboration with various teams to ensure accurate delivery of solutions and support for system integrations. The role is remote and classified as inside IR35, with a daily rate of £450. Proven experience in a commercial or enterprise environment is essential for success in this position.
Key Responsibilities:
- Elicit, analyse, and document business requirements for Salesforce solutions, including configuration, process automation, and integrations.
- Translate business needs into clear user stories, functional specifications, and acceptance criteria for development teams.
- Collaborate closely with Salesforce Developers, Architects, DevOps, and IT teams to ensure requirements are understood and delivered accurately.
- Support system integrations between Salesforce and external platforms (eg ERP, finance, billing, invoicing, ITSM).
- Maintain and enhance functional documentation, process flows, data mappings, and solution designs.
- Engage with global stakeholders to capture feedback and ensure solutions meet business and operational needs.
- Proven experience as a Salesforce Business Analyst in a commercial or enterprise environment.
- Strong understanding of Salesforce core functionality, data model, configuration capabilities, and platform limits.
Key Skills:
- Salesforce Certified Business Analyst
- Experience with Field Service Lightning (FSL)
- Familiarity with financial systems integration
- Exposure to ITSM processes and tools (eg, ServiceNow, Jira Service Management)
- Telecoms industry experience (fixed line, 5G, or related services) is advantageous.
Salary (Rate): £450 per day
City: London
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Salesforce Business Analyst - 3-month contract - £450 per day (Inside IR35) - Remote
Field Service Lightning/Financial Systems Integration/ITSM/Telecommunications
Key Skills/Responsibilities:
- Elicit, analyse, and document business requirements for Salesforce solutions, including configuration, process automation, and integrations.
- Translate business needs into clear user stories, functional specifications, and acceptance criteria for development teams.
- Collaborate closely with Salesforce Developers, Architects, DevOps, and IT teams to ensure requirements are understood and delivered accurately.
- Support system integrations between Salesforce and external platforms (eg ERP, finance, billing, invoicing, ITSM).
- Maintain and enhance functional documentation, process flows, data mappings, and solution designs.
- Engage with global stakeholders to capture feedback and ensure solutions meet business and operational needs.
- Proven experience as a Salesforce Business Analyst in a commercial or enterprise environment.
- Strong understanding of Salesforce core functionality, data model, configuration capabilities, and platform limits.
Desirable Qualifications & Certifications:
- Salesforce Certified Business Analyst
- Experience with Field Service Lightning (FSL)
- Familiarity with financial systems integration
- Exposure to ITSM processes and tools (eg, ServiceNow, Jira Service Management)
- Telecoms industry experience (fixed line, 5G, or related services) is advantageous.
Our client is a leader in the telecoms industry, specifically within fixed line, 5G, and other innovative solutions. Fuel Recruitment are engaged in the search for a Salesforce Business Analyst to join their team on an initial 3-month contract, to support both internal and customer programmes.