Salesforce Business Analyst
Posted 1 week ago by Glocomms
Negotiable
Undetermined
Remote
England, United Kingdom
Summary: The Salesforce Business Analyst role involves supporting a leading UK bank's digital transformation by delivering key CRM initiatives. The position requires collaboration with stakeholders to gather and document business requirements, translating them into functional specifications for Salesforce solutions. The role is remote and welcomes candidates from anywhere in Europe, offering a flexible work schedule.
Key Responsibilities:
- Collaborate with stakeholders to gather, document, and validate business requirements for Salesforce solutions.
- Translate business needs into functional specifications and user stories.
- Support the design and delivery of scalable Salesforce solutions aligned with business goals.
- Facilitate workshops, stakeholder interviews, and process mapping sessions.
- Work closely with Salesforce developers, architects, and QA teams to ensure successful implementation.
- Assist in UAT planning, execution, and defect resolution.
- Maintain clear documentation and contribute to continuous improvement of BA practices.
Key Skills:
- 4+ years of experience as a Business Analyst, with at least 2 years focused on Salesforce projects.
- Strong understanding of Salesforce Sales Cloud, Service Cloud, and CRM best practices.
- Proven experience working in Agile environments (Scrum/Kanban).
- Excellent stakeholder management and communication skills.
- Ability to work independently and remotely across time zones.
- Experience in the banking or financial services sector is preferred.
- Familiarity with Salesforce integrations and third-party tools.
- Salesforce certifications (e.g., Salesforce Administrator, Business Analyst) are a plus.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Job Title: Salesforce Business Analyst (Contract)
Location: Remote (Candidates based anywhere in Europe welcome)
Industry: Banking & Financial Services
Day Rate: Negotiable
Contract Type: Initial 6 months (with potential extension)
Overview: Glocomms is working with a leading UK bank undergoing a major digital transformation, seeking an experienced Salesforce Business Analyst to support the delivery of key CRM initiatives. This is a fantastic opportunity to join a dynamic, cross-functional team driving innovation across customer engagement platforms.
Key Responsibilities:
- Collaborate with stakeholders to gather, document, and validate business requirements for Salesforce solutions.
- Translate business needs into functional specifications and user stories.
- Support the design and delivery of scalable Salesforce solutions aligned with business goals.
- Facilitate workshops, stakeholder interviews, and process mapping sessions.
- Work closely with Salesforce developers, architects, and QA teams to ensure successful implementation.
- Assist in UAT planning, execution, and defect resolution.
- Maintain clear documentation and contribute to continuous improvement of BA practices.
Required Skills & Experience:
- 4+ years of experience as a Business Analyst, with at least 2 years focused on Salesforce projects.
- Strong understanding of Salesforce Sales Cloud, Service Cloud, and CRM best practices.
- Proven experience working in Agile environments (Scrum/Kanban).
- Excellent stakeholder management and communication skills.
- Ability to work independently and remotely across time zones.
Preferred Experience:
- Experience in the banking or financial services sector.
- Familiarity with Salesforce integrations and third-party tools.
- Salesforce certifications (e.g., Salesforce Administrator, Business Analyst) are a plus.
Work Schedule: Flexible working hours with occasional alignment to UK business hours for key meetings.