Salesforce Business Analyst / Administrator

Job Title: Salesforce Business Analyst / Administrator

Location: Remote (PST Timezone)

Duration: 6+ Months Contract

Employment Type: W2 / C2C

We are seeking a highly motivated and experienced Senior Salesforce Business Systems Analyst (BSA) to join our Agile delivery team. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and can bridge business needs with technical solutions. The successful candidate will play a critical role throughout the delivery lifecycle—from discovery and requirements gathering to implementation, testing, and release—ensuring high-quality, value-driven solutions are delivered.

The ideal candidate combines strong Salesforce expertise, exceptional business analysis skills, Agile delivery experience, and a proactive mindset focused on collaboration, ownership, and continuous improvement.

Key Responsibilities

Business Analysis & Requirements

• Lead and support discovery sessions by engaging stakeholders, asking insightful questions, identifying gaps, and defining clear business requirements.
• Translate business needs into well-defined, delivery-ready user stories, acceptance criteria, and supporting documentation.
• Analyze current business processes and design future-state solutions aligned with business objectives.
• Create and maintain process flows, gap analyses, data mappings, business requirements, and functional documentation.
• Ensure complete requirements traceability from business objectives through development, testing, and deployment.
• Challenge ambiguous or incomplete requirements professionally to ensure delivery readiness.

Agile Delivery

• Participate actively in Agile ceremonies, including backlog refinement, sprint planning, daily stand-ups, reviews, and retrospectives.
• Write high-quality user stories following industry-standard formats and INVEST principles.
• Manage and maintain Jira stories throughout the software development lifecycle.
• Collaborate closely with Product Owners, Scrum Masters, Developers, QA teams, and business stakeholders to deliver business value.
• Identify risks, dependencies, blockers, and cross-functional impacts early and communicate them proactively.
• Ensure stories are complete, testable, and ready for development before entering sprint execution.

Salesforce Analysis

• Analyze Salesforce business processes, system behavior, configuration impacts, integrations, and downstream dependencies.
• Support complex Salesforce and enterprise technology initiatives involving multiple business functions.
• Understand technical implications while maintaining focus on business outcomes.
• Partner with technical teams to ensure solutions align with both business and platform best practices.

Quality & Release Support

• Support User Acceptance Testing (UAT), validation activities, defect triage, and post-release verification.
• Ensure acceptance criteria align with business requirements and testing scenarios.
• Monitor solution quality throughout delivery and validate expected business outcomes are achieved.

Continuous Improvement

• Identify opportunities to improve documentation standards, Agile processes, templates, and team efficiency.
• Leverage AI and modern productivity tools where appropriate to improve analysis and delivery quality.
• Contribute to a culture of continuous learning, collaboration, and operational excellence.

Required Qualifications

Experience

• Extensive experience working as a Business Systems Analyst in Agile delivery environments.
• Proven experience supporting complex Salesforce or enterprise technology initiatives.
• Strong experience with discovery, requirements elicitation, documentation, and solution analysis.
• Demonstrated experience creating user stories, acceptance criteria, process flows, and data mappings.
• Hands-on experience using Jira for backlog and requirements management.

Technical Skills

• Strong understanding of Agile methodologies and delivery practices.
• Expertise in Business Systems Analysis fundamentals and best practices.
• Strong Salesforce platform knowledge, including configuration considerations, business processes, integrations, and system dependencies.
• Ability to assess business impacts and translate technical concepts into business language.
• Strong understanding of requirements traceability and quality management practices.

Certifications (Required)

• Active Salesforce Business Analyst Certification
• Active Salesforce Administrator Certification

Core Competencies

• Excellent analytical and problem-solving skills.
• Strong organizational and prioritization abilities.
• Exceptional attention to detail.
• Ability to work effectively through ambiguity with minimal direction.
• Strong ownership, accountability, and follow-through.
• Excellent verbal, written, and stakeholder communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Sound judgment with the ability to balance speed and quality.
• Comfortable operating in a high-performance, high-accountability environment.

Preferred Qualifications

Candidates who demonstrate the following capabilities will be highly successful in this role:

• Understands the business purpose behind requirements—not just documenting requests.
• Builds strong partnerships with Product, Technology, QA, and business stakeholders.
• Confidently challenges assumptions and identifies missing information early.
• Escalates risks proactively rather than waiting for blockers.
• Connects business processes, system behavior, data, and user experience into cohesive solutions.
• Supports release readiness, UAT coordination, defect management, and post-production validation.
• Demonstrates independent thinking while knowing when to seek guidance.
• Communicates complex information clearly to both technical teams and executive leadership.
• Continuously seeks opportunities to improve team processes, documentation, and delivery effectiveness.
• Brings curiosity, adaptability, positive energy, and a passion for learning emerging technologies, including AI.

What Success Looks Like

• Consistently delivers high-quality, delivery-ready requirements with minimal rework.
• Drives clarity in complex initiatives and reduces ambiguity across teams.
• Partners effectively with cross-functional stakeholders to achieve business outcomes.
• Maintains strong ownership from discovery through production release.
• Helps build a culture of accountability, collaboration, continuous improvement, and delivery excellence.