Salesforce BA with Pharma and Health Cloud

Salesforce BA with Pharma and Health Cloud

Posted Today by 1761116840

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Negotiable
Outside
Remote
USA
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Atlassian Confluence Authorisation (Computing) Change Management Change Requests Cloud Computing Cloud Technology Constituent Relationship Management Customer Relationship Management (CRM) Software Data Integration Data Mapping Data Migration DevOps Document Management JIRA Management Management Process Mapping Software Project Governance Requirements Elicitation Salesforce Solution Design Stakeholder Management Verification And Validation Workflows

Summary: The role of Salesforce Business Analyst focuses on leveraging Salesforce Health Cloud within the Pharma sector, requiring extensive experience in CRM and life sciences. The position involves gathering requirements, collaborating with stakeholders, and ensuring compliance with regulatory standards. The candidate will also support solution design, data integration, and change management processes. Strong communication and documentation skills are essential for success in this role.

Key Responsibilities:

  • Conduct workshops, interviews, and process mapping sessions with business teams and patient support services.
  • Translate high-level business needs into detailed functional requirements and user stories in Jira/Azure DevOps.
  • Capture regulatory, compliance, and security requirements (HIPAA, GDPR, life sciences validation).
  • Collaborate with Salesforce Solution Architects to ensure alignment of requirements with Salesforce Health Cloud capabilities.
  • Participate in the creation of wireframes, UI/UX mockups, and process flow diagrams.
  • Support data mapping, migration planning, and validation activities in collaboration with data migration specialists.
  • Assist in defining integration requirements for benefit verification, prior authorization, document management, and financial assistance systems.
  • Coordinate with QA teams to ensure requirements coverage and traceability.
  • Participate in defect triage and resolution.
  • Support the creation of user guides, training material, and adoption plans for case managers, field reps, and contact center agents.
  • Facilitate stakeholder sign-offs and approvals for each release/migration wave.
  • Provide weekly updates to project governance boards on requirements progress, risks, and dependencies.
  • Maintain a central repository of requirements, decisions, and change requests.

Key Skills:

  • 12+ years of experience as a Business Analyst in CRM or Life Sciences domain.
  • Hands-on experience with Salesforce Health Cloud.
  • Familiarity with Pharma CRM processes preferred.
  • Strong understanding of patient onboarding, case management, benefit verification, and financial assistance workflows.
  • Experience with data migration and integration projects in regulated environments.
  • Excellent documentation skills (BRD, FSD, process flows, user stories).
  • Proficiency in Jira, Confluence.
  • Strong communication and stakeholder management skills.
  • Salesforce Certified Administrator or Business Analyst Certification preferred.
  • Certification in Salesforce Health Cloud (preferred).

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Domain: HLS/Pharma Skills: Salesforce CRM, experience in Salesforce health cloud/lifesciences cloud, knowledge of compliances

Skills & Qualifications 12+ years of experience as a Business Analyst in CRM or Life Sciences domain.

Hands-on experience with Salesforce Health Cloud; familiarity with Pharma CRM processes preferred.

Strong understanding of patient onboarding, case management, benefit verification, and financial assistance workflows.

Experience with data migration and integration projects in regulated environments.

Excellent documentation skills (BRD, FSD, process flows, user stories). Proficiency in Jira, Confluence Strong communication and stakeholder management skills.

Key Responsibilities Requirement Gathering & Analysis Conduct workshops, interviews, and process mapping sessions with Valeris business teams, patient support services, and field operations. Translate high-level business needs into detailed functional requirements and user stories in Jira/Azure DevOps.

Capture regulatory, compliance, and security requirements (HIPAA, GDPR, life sciences validation).

Solution Design Support Collaborate with Salesforce Solution Architects to ensure alignment of requirements with Salesforce Health Cloud capabilities. Participate in creation of wireframes, UI/UX mockups, and process flow diagrams. Review solution designs and provide feedback to ensure traceability to requirements.

Data & Integration Readiness Support data mapping, migration planning, and validation activities in collaboration with data migration specialists. Assist in defining integration requirements for benefit verification, prior authorization, document management, and financial assistance systems.

Testing & Validation Coordinate with QA teams to ensure requirements coverage and traceability.

Participate in defect triage and resolution.

Change Management & Training Support creation of user guides, training material, and adoption plans for case managers, field reps, and contact center agents.

Facilitate stakeholder sign-offs and approvals for each release/migration wave.

Governance & Reporting Provide weekly updates to project governance boards on requirements progress, risks, and dependencies.

Maintain a central repository of requirements, decisions, and change requests.

Preferred Certifications

Salesforce Certified Administrator or Business Analyst Certification.

Certification in Salesforce Health Cloud (preferred).

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