Required Qualifications
- 10+ years of Salesforce platform experience.
- 3+ years of Salesforce Architecture experience.
- Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
- Strong expertise in Salesforce Service Cloud implementations.
- Experience designing enterprise-scale CRM solutions.
- Excellent communication and stakeholder management skills.
- Bachelor's degree in Computer Science, Information Technology, or related field.
Key Responsibilities
Salesforce Architecture:
Design scalable Salesforce enterprise solutions aligned with business objectives.
Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.
Lead architecture reviews and technical governance.
Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
Establish Salesforce development standards and best practices.
Perform architecture reviews, code reviews, and security assessments.
Drive enterprise application modernization initiatives.
Salesforce Development
- Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.
- Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs.
- Build reusable Lightning Components and enterprise frameworks.
- Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.
- Optimize application performance while adhering to Salesforce governor limits.
- Design secure Salesforce data models and sharing architectures.
Genesys Cloud CX Integration
- Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
- Design CTI integrations using Salesforce Open CTI.
- Implement:
- Screen Pop
- Click-to-Dial
- Automatic Call Distribution (ACD)
- Skill-Based Routing
- Intelligent Call Routing
- Agent Presence Synchronization
- Call Logging
- Interaction History
- Call Recording Integration
- Configure Omni-Channel routing between Salesforce and Genesys.
- Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.
- Integrate IVR workflows with Salesforce Service Cloud.
Rate:
Not specified
Location:
United States
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior