About
VLink, founded in 2006, is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. Our Headquarters are in the U.
S, and we have offices in 7+ countries from North America-Europe to APAC, with expansion plans in the Middle East. With over 1,000 employees working globally, VLink has helped SMBs, and large enterprises achieve their business goals, and gained the trust of Fortune-250 companies. VLink is 'Great Place to Work® CertifiedTM' and has been a consistent winner as- Best Places to Work in CT. Trust, collaboration, and accountability are the three elements that are at the core of VLink's work culture. We value our professionals, providing comprehensive benefits and the opportunity for growth.
Job Details
We are seeking an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation.
The ideal candidate will be responsible for
- Designing scalable Salesforce solutions.
- Integrating Salesforce with Genesys Cloud Contact Center.
- Leading architecture discussions.
- Mentoring development teams.
- The candidate should possess extensive experience in:
- Salesforce Architecture.
- Apex Development.
- Lightning Web Components (LWC).
- Enterprise Integrations.
- DevOps.
- Contact Center Modernization Initiatives.
Required Qualifications
- 10+ years of Salesforce platform experience.
- 3+ years of Salesforce Architecture experience.
- Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.
- Strong expertise in Salesforce Service Cloud implementations.
- Experience designing enterprise-scale CRM solutions.
- Excellent communication and stakeholder management skills.
- Bachelor's degree in Computer Science, Information Technology, or related field.
Key Responsibilities: A. Salesforce Architecture
Salesforce Architecture
- Design scalable Salesforce enterprise solutions aligned with business objectives.
- Define end-to-end application architecture across:
- Sales Cloud
- Service Cloud
- Experience Cloud
- Financial Services Cloud
- Lead architecture reviews and technical governance.
- Create High-Level Design (HLD) and Low-Level Design (LLD) documentation.
- Establish Salesforce development standards and best practices.
- Perform architecture reviews, code reviews, and security assessments.
- Drive enterprise application modernization initiatives.
B. Salesforce Development
- Design and develop solutions using:
- Apex
- Lightning Web Components (LWC)
- Visualforce
- SOQL
- SOSL
- Develop scalable:
- Batch Apex
- Queueable Apex
- Future Methods
- Scheduled Jobs
- Build reusable Lightning Components and enterprise frameworks.
- Implement complex business logic using:
- Flows
- Approval Processes
- Validation Rules
- Platform Events
- Optimize application performance while adhering to Salesforce governor limits.
- Design secure Salesforce data models and sharing architectures.
C. Genesys Cloud CX Integration
- Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.
- Design CTI integrations using Salesforce Open CTI.
- Implement the following functionalities:
- Screen Pop
- Click-to-Dial
- Automatic Call Distribution (ACD)
- Skill-Based Routing
- Intelligent Call Routing
- Agent Presence Synchronization
- Call Logging
- Interaction History
- Call Recording Integration
- Configure Omni-Channel routing between Salesforce and Genesys.
- Design omnichannel customer engagement solutions for:
- Voice
- Chat
- SMS
- Messaging Channels
- Integrate IVR workflows with Salesforce Service Cloud.
- Delivering enterprise-grade customer service platforms.
Employment Practices
VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check.
This job application process may use AI-powered tools to assist in screening and evaluating applications based on objective, job-related qualifications. AI is used solely to support the recruitment process and all final hiring decisions are made exclusively by our human recruitment team.
Applicant information will be handled in accordance with VLink's privacy policy.