Salesforce and Certinia PSA Consultant-BSA

Salesforce and Certinia PSA Consultant-BSA

Posted Today by 1752212443

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Negotiable
Outside
Remote
USA
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Agile Methodology Application Programming Interface (API) Automation AWS Identity And Access Management (IAM) Business Operations Business Requirements Business Systems Custom Object Data Flow Diagram Data Mapping Mapping Software Professional Services Automation Salesforce Scrum (Software Development) Solution Design Sprint Planning Stakeholder Management Systems Analysis Transformation Rules Verification And Validation Workflows

Summary: The Salesforce and Certinia PSA Consultant-BSA role is a senior position focused on optimizing and enhancing core business systems, specifically Salesforce and Certinia PSA applications. The consultant will lead requirement refinement sessions, administer and configure systems, and provide expert-level guidance to ensure effective support for organizational goals. This position requires a proactive problem-solver with extensive experience in a SAFe Agile framework and strong communication skills. The role is remote and emphasizes collaboration with cross-functional teams to drive business growth.

Key Responsibilities:

  • Lead requirement refinement sessions with business stakeholders to understand complex business needs.
  • Administer and configure Salesforce and the Certinia PSA application.
  • Provide expert-level guidance, troubleshooting, and resolution for complex issues.
  • Translate business requirements into detailed functional specifications, user stories, and acceptance criteria.
  • Design, configure, and propose scalable and robust solutions within Salesforce and Certinia PSA.
  • Analyze existing processes and identify opportunities for system enhancements and automation.
  • Stay current with Salesforce and Certinia PSA releases and make recommendations for their adoption.
  • Design and document integration between Certinia PSA and other critical enterprise systems.
  • Create comprehensive integration documents detailing data mapping and transformation rules.
  • Actively participate in SAFe Agile ceremonies and collaborate with cross-functional teams.
  • Manage and prioritize a backlog of requests, enhancements, and projects related to Salesforce and Certinia PSA.

Key Skills:

  • Minimum of 8 years of hands-on experience with Salesforce and Certinia PSA applications.
  • Proficient in system analysis and solution design.
  • Strong understanding of SAFe Agile methodologies.
  • Exceptional communication skills for technical and non-technical audiences.
  • Experience in administering and configuring Salesforce and Certinia PSA.
  • Ability to foster teamwork and mentor junior team members.
  • Expertise in integration design and documentation.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: Senior

Industry: IT

Detailed Description From Employer:

Salesforce and Certinia PSA Consultant-BSA
Remote

Job Description: Sr Business Applications Consultant Nearshore - Senior Business Systems Analyst Certinia PSA Resource Work Timing - Maximum overlap with CST work hrs.

Top 3 skills:

  1. Lead requirement refinement sessions with business stakeholders to understand complex business needs
  2. Administer and configure Salesforce and the Certinia PSA application
  3. Provide expert-level guidance, troubleshooting, and resolution for complex issues We are seeking a highly experienced and collaborative Senior Business Systems Analyst with a minimum of 8 years of hands-on experience specializing in Salesforce and Certinia Professional Services Automation (PSA) applications.

This pivotal role is integral to our IT team, focusing on optimizing and enhancing our core business systems to support organizational goals and drive significant business growth.

The ideal candidate will be a proactive problem-solver, adept at working within a SAFe Agile framework, and possess exceptional communication skills to foster strong relationships with cross-functional teams. Your contributions will directly impact team success and project outcomes, ensuring our systems effectively support our evolving business needs.

Responsibilities:- System Analysis & Solution Design:

- Lead requirement refinement sessions with business stakeholders to understand complex business needs, pain points, and desired outcomes related to Certinia PSA.

- Translate business requirements into detailed functional specifications, user stories, and acceptance criteria.

- Design, configure, and propose scalable and robust solutions within Salesforce and Certinia PSA to meet business requirements, leveraging declarative and programmatic options where appropriate.

- Analyze existing processes and identify opportunities for system enhancements, automation, and process improvements to increase efficiency and effectiveness.

- Certinia PSA Administration & Support:

- Administer and configure Salesforce and the Certinia PSA application, including but not limited to managing users, profiles, roles, permissions, custom objects, fields, page layouts, workflows, validation rules, and approval processes.

- Provide expert-level guidance, troubleshooting, and resolution for complex issues within Salesforce and Certinia PSA, ensuring minimal disruption to business operations.

- Stay current with Salesforce and Certinia PSA releases, new features, and best practices, and make recommendations for their adoption.

- Integration & Documentation:

- Design and document integration between Certinia PSA, and other critical enterprise systems, including HR and IAM platforms.

- Create comprehensive integration documents detailing data mapping, transformation rules, API specifications, and error handling processes.

- Collaborate with development and integration teams to ensure seamless data flow and functionality across connected systems.

- Collaboration & Communication in SAFe Agile: - Actively participate in and contribute to SAFe Agile ceremonies, including PI Planning, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.

- Collaborate closely with Product Owners, Scrum Masters, development teams, QA testers, and other business stakeholders to ensure alignment and successful delivery of features and enhancements.

- Champion a collaborative team environment, sharing knowledge and mentoring junior team members.

Your ability to foster teamwork and open communication is critical to achieving project success and positive outcomes.

- Utilize excellent communication skills (written, verbal, and presentation) to effectively interact with technical and non-technical audiences across all levels of the organization, ensuring clarity and understanding of complex system functionalities and project updates.

- Project & Stakeholder Management: - Manage and prioritize a backlog of requests, enhancements, and projects related to Salesforce and Certinia PSA.- Work effectively with cross-functional teams

Best Regards,
Praveen

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