Salesforce Administrator

Urgent Requirement: Salesforce Administrator

Duration: 12 months

Location: Remote 8:00 AM to 5:00 PM Pacific Time

Visa Type: All

Tax Term: W2/C2C

Interview: Phone/Video

Required Skills

• 8+ years of hands-on Salesforce administration experience in a complex enterprise environment.
• Demonstrated experience supporting Service Cloud, Experience Cloud, and Marketing Cloud Account Engagement (Pardot).
• Strong hands-on experience with Salesforce security, users, profiles, permission sets, roles, sharing, objects, fields, record types, page layouts, Lightning pages, queues, and core configuration.
• Strong Service Cloud / Case Management experience, including Cases, queues, assignment and escalation rules, Email-to-Case, Knowledge, Omni-Channel, entitlements, service console, and routing.
• Strong experience with Salesforce Flow automation, data management, integrations, troubleshooting, and release/change management.
• Experience administering customer/partner portals and sites, including external-user security.
• Experience with data imports/exports, mass updates, duplicate management, cleanup, and troubleshooting.
• Ability to translate business needs into Salesforce proofs of concept or demos, gather feedback, and iteratively improve solutions.
• Strong communication skills with both technical and nontechnical stakeholders

Preferred Experience

• Bachelor s degree in Business Administration, Information Management, Information Technology, or comparable education.
• Salesforce Certified Administrator.
• Salesforce Certified Service Cloud Consultant.
• Experience supporting enterprise shared-services or other complex, high-volume operational environments.
• Experience with knowledge transfer, administrator transition, or succession scenarios.

Regards

Srinivas SP

ERP Analysts, Inc.